After years lagging the imports, General Motors has surged to the top of the charts in the 2013 J.D. Power Initial Quality Survey, the most influential measure of vehicle quality during the first months off the showroom lot.
The new study also reveals that, on the whole, the quality of this year’s cars, trucks and crossovers actually declined a bit from 2012 – a decline largely the result of design-related problems that, for the most part, can’t be resolved at the dealership. Issued related to the latest infotainment systems and other high-tech devices are the single largest source of these buyer headaches, according to J.D. Power.
On the positive side, “Manufacturers are doing a lot better when it comes to engines and chasses and other mechanical systems,” explained Dave Sargent, the head of automotive research for California-based J.D. Power and Associates. “Most of the problems people are now reporting involve the latest technology.”