The Warranty Group merged with Assurant in 2018 to create a one-stop-shop car insurance and car warranty provider. In this article, we’ll dig deeper into The Warranty Group reviews, coverage options, cost information and more to help you decide whether it’s the right provider for you.
If you aren’t sold on The Warranty Group after reading more about its vehicle service contracts through Assurant, we’ll also introduce you to a couple of the best extended car warranty providers that may be a better fit for your budget and vehicle protection needs. To start getting free, personalized quotes from our top recommended providers, click below.
The Warranty Group Overview
Both Assurant Inc. and The Warranty Group were auto industry powerhouses before merging in 2018. Assurant has been in business since 1892 and is now a global provider of insurance and other risk-management solutions. It has an A+ rating and accreditation from the Better Business Bureau (BBB). Before the merger, The Warranty Group reviews were largely positive, earning the company an A+ rating from the BBB as well.
Both of these are a good sign that you’ll be dealing with a trustworthy company if you purchase The Warranty Group products. Overall, here’s how we rate The Warranty Group:
|Overall Rating||6.0 / 10.0|
|Warranty Cost||See dealership|
While we like Assurant and The Warranty Group’s collective industry strength, let’s talk about what you’re actually getting with The Warranty Group’s coverage.
The Warranty Group Coverage Plans
Through Assurant, The Warranty Group offers vehicle service contracts ranging from basic powertrain plans to a complete bumper-to-bumper extended warranty that protects nearly all parts and systems in the event of a mechanical breakdown. You can get coverage up to 12 years or 100,000 miles.
Here’s an overview of the plans:
- Powertrain: Includes the engine, transmission, front-wheel drive and rear-wheel drive
- Silver: Includes everything in the Powertrain plan, as well as the steering, front suspension, brakes, seals and gaskets, electrical system and air conditioning
- Gold: Includes everything in the Silver plan, as well as additional components like the anti-lock brake system, power doors and windows, and fuel sensor
- Platinum: Covers almost every vehicle part with only a short list of exclusions
Added benefits of purchasing an Assurant extended warranty include:
- Roadside assistance: This 24/7 coverage includes towing, flat tire changes, fuel and fluid delivery, lockout assistance, and battery assistance.
- Rental car reimbursement: If your car is kept in a repair facility overnight for covered repairs, Assurant will cover your rental vehicle up to $35 per day for up to five days. You can get coverage for an additional five days if parts are backordered.
All plans are fully transferrable. To keep your warranty valid, you are required to retain copies of all maintenance receipts during the contract term.
How Much Does The Warranty Group Coverage Cost?
The Warranty Group does not include sample pricing on its site, which is common for a warranty company that works through dealerships rather than a direct-to-consumer model. However, Assurant does note that a number of payment terms are available with its plans.
If you speak with a provider about this option, you should clarify if this means financing the extended warranty services or not. We often dissuade customers from financing an extended warranty because you’ll end up paying interest on your coverage. For a vehicle service contract to be cost-effective, it needs to be cheaper than what you’d pay for repairs outright. By paying interest on your plan, that’s less likely to happen.
How to Get a Quote and File a Claim
To find out how much a contract from Assurant will cost for your vehicle, you’ll need to find an authorized dealer. Unfortunately, the company doesn’t list its providers online, so you should call around to local dealerships.
Regarding the claims process, Assurant has a portal on its website that can be used for filing claims. The Warranty Group customers that purchased plans before the companies merged are still able to file claims through this portal.
Assurant’s site outlines some necessary steps for those needing repairs. First, you’ll need to gain authorization for your repair. To do so, the repair shop needs to assess the car’s damage and diagnose the cause of the mechanical failure. Then, it will contact an Assurant representative to determine whether the repair will be covered. After getting this authorization, repairs can be completed.
Throughout this process, you’ll be able to check the status of your claim through the portal.
The Warranty Group Reviews
As with most any auto warranty company, The Warranty Group reviews are both positive and negative. The BBB gives the company an A+ rating, but consumer review sites are less enthusiastic. On Trustpilot, for example, the company has a rating of just 1.6 out of 5.0 stars based on about 90 reviews.
To give you a better understanding of what customers are saying, here are a few reviews of The Warranty Group on Trustpilot:
Positive Customer Feedback
“Had a fault with my aircon. Repaired through official Citroen dealership and covered by The Warranty Group no hassle, no fuss. It is important you let The Warranty Group know every step of the way what is happening.” – Paul via Trustpilot
Negative Customer Feedback
“The timing chain in my engine has overstretched, meaning I need a new engine. The BMW garage stated that this [was] a mechanical fault. Despite this, the warranty group refused to cover the costs of my new engine and believe that this is ‘wear and tear.’” – Minnie Palfreyman via Trustpilot
Conclusion: Is The Warranty Group Worth It?
Based on our research and The Warranty Group reviews we’ve come across, it seems this provider is hit or miss. If you’re offered a comprehensive, well-priced Assurant plan at a dealership, it may well be worth the investment.
At the end of the day, Assurant is a Fortune 500 company that should have no problem paying out customer claims. Just be sure you read through your contract carefully and fully understand what will and will not be covered before you sign on the dotted line. If you’re looking for more flexibility, however, we recommend going with another warranty provider.
Our Picks for Best Extended Car Warranties
If you’re interested in purchasing an extended warranty, we always recommend getting more than one quote. By shopping around, you’re able to explore all of your options for vehicle protection and find the coverage you need for the best price.
We’ve reviewed every major warranty provider on the market, evaluating companies based on their coverage options, costs, customer reviews, and more. If you need somewhere to start your quotes research, we recommend looking into Endurance and CARCHEX, our two highest-rated providers.
Endurance: Best Provider
We rated Endurance at the top of the pack for its excellence across all categories, including coverage, affordability and industry standing. We particularly like the flexibility it offers car owners in terms of its plan options and impressive benefits package that gives drivers standard services like roadside assistance and rental car reimbursement as well as extras like $250 in entertainment vouchers and two free tire repairs or replacements.
To learn more about this provider, check out our full Endurance warranty review. To go ahead and get a free quote from Endurance, click below.
CARCHEX: Best for High-Mileage Cars
If you have a high-mileage car, you know that finding extended warranty plans you qualify for can be difficult. CARCHEX, however, provides coverage options for drivers still hanging on to their older, beloved vehicles. As with Endurance, we like all of the options available through CARCHEX that make it easier for you to find the coverage you need at a price you can afford.
You can read more about this company in our comprehensive CARCHEX review and click below for a free, personalized quote.
The Detroit Bureau collects data from every major car warranty provider to formulate rankings of the best warranty companies. Our in-depth rating system takes into account coverage, pricing, transparency, customer satisfaction and ratings from industry experts. Each provider is given a weighted score in five categories, as well as an overall score out of 10.0.
We recommend auto warranty companies based on these rankings, but we also encourage you to perform your own research and compare quotes to find the best coverage.