If you’re in the market for an extended car warranty, you may have come across National Vehicle Protection Services. Before you sign an agreement or even reach out for a quote, make sure you understand what to expect from this provider.
In this article, we’ll go over everything you need to know about National Vehicle Protection Services’ extended warranties. Read on to learn more about what coverage this provider offers, how much its plans cost and whether customers are satisfied with their National Vehicle Protection Services warranties.
We’ve also reviewed the best extended car warranty providers currently available, and we’ll take a look at how National Vehicle Protection Services measures up in comparison to industry-leading providers. If you want to see how much a plan from one of our top recommended providers would cost for your vehicle, click above for free quotes.
National Vehicle Protection Services Overview
Established in June 2007, National Vehicle Protection Services provides customers with auto protection plans and extended warranty policies. In terms of industry reputation, National Vehicle Protection Services received a B rating from the Better Business Bureau (BBB), indicating a less-than-excellent ability to address customer complaints.
Here’s an overview of how we rate National Vehicle Protection Services:
| Overall Rating | 6.0 / 10.0 |
|---|---|
| Industry Reputation | 6.0 |
| Coverage | 6.0 |
| Warranty Cost | 6.0 |
| Transparency | 6.0 |
| Customer Experience | 7.0 |
National Vehicle Protection Services Coverage
National Vehicle Protection Services offers five extended warranty options, including:
- Core: Covers the lubricated components of your engine, transmission, water pump, differential, drive system and turbo/supercharger
- Core Elite: Covers all parts listed in the Core plan, as well as some electrical and air conditioning parts
- Power Core Plus: Covers all parts listed in the Core plan, as well as full air conditioning coverage
- Comprehensive: Protects your engine, transmission, electrical system, air conditioning, heating, starter, alternator and water pump, and can also cover your brake system, fuel system, drive axles, turbo/supercharger, power windows and seats, navigation and back-up camera
- Complete: A bumper-to-bumper extended warranty that covers most vehicle components, except for maintenance parts and services like oil changes and replacement brake pads, tires and glass
The maximum term limit for National Vehicle Protection Services plans is 7 years or 100,000 miles, whichever comes first. This isn’t exceptionally long compared to other industry-leading providers. Many companies offer extended warranties for cars over 100,000 miles.
National Vehicle Protection Services plans may be transferable and cancelable, depending on your agreement, but it will take some paperwork to have these processes completed, according to customer reviews.
Additional Benefits
Every National Vehicle Protection Services extended warranty comes with a few extra perks including:
- Towing services
- Roadside assistance
- Rental car reimbursement while your vehicle is in the shop for a covered repair
However, the provider does not detail information on what limits apply to these perks. When you speak with a National Vehicle Protection Services representative, make sure to ask about specific terms and conditions.
Cost of a National Vehicle Protection Services Extended Warranty
One customer review we found gave a price of $3,400 for a National Vehicle Protection Services extended warranty. However, this customer did not note which plan they purchased or for what kind of vehicle.
With any vehicle protection plan, there are certain factors that will influence price, including:
- Vehicle make, model and age: Luxury models and older, higher-mileage vehicles are typically more expensive to cover.
- Coverage level: The more comprehensive the coverage plan, the more expensive it’s likely to be.
- Contract length: A longer contract length is often more costly.
Typically, the deductible you choose will also affect the price of your monthly premium. However, National Vehicle Protection Services only provides one $100 deductible option.
How to Get a Quote and File a Claim
With National Vehicle Protection Services, the quotes and claims processes are relatively simple. To get a quote, you can either call the company directly or get a free quote using an online form.
To file a claim, you can call National Vehicle Protection Services at 877-517-9966. From its website, the company notes that most covered repair costs are paid directly to the repair shop rather than through a reimbursement check, but it depends on the agreement.
National Vehicle Protection Services Reviews
The customer reviews for National Vehicle Protection Services are a mixed bag but lean more on the negative side. This is to be expected with most companies, as people who have had bad experiences are typically more inclined to write reviews. However, National Vehicle Protection Services customers regularly mention high-pressure sales tactics, spam phone calls and misleading advertisements, which is a legitimate cause for concern.
Here’s a look into what customers are saying about National Vehicle Protection Services in BBB reviews:
Positive Customer Reviews
“[I] was able to pick from a variety of payment plans and all well within my price range. [It] was a great experience. Hope I never have to use it, but nice to know I have a group to back me in the case a need arises.”
– Bryan S. via BBB
“Great representative[s]. The two who assisted me today were well knowledgeable of the services, cost and benefits of the services. They went over and beyond to seek an affordable fit [for] my budget.”
– Zena H. via BBB
Negative Customer Reviews
“They are a company using high-pressure and misleading sales facts. I have blocked their calls on the telephone, but they just spoof another number. A bona fide fraud.”
– Karen C. via BBB
“I warn everyone against this company. If this is how they treat people they are trying to get as customers, imagine how they would treat their customers. Beware!”
– Neki via BBB
Conclusion: Is a National Vehicle Protection Services Plan Worth It?
While we like how many coverage options Nation Vehicle Protection Services provides, we don’t like its lack of transparency and high-pressure sales tactics. If you decide to reach out for a quote, make sure to review sample contracts carefully before signing on the dotted line.
National Vehicle Protection Services may be a good choice for drivers looking for a provider with a number of coverage options and over a decade of experience underwriting extended car warranties. However, drivers who want lots of deductible options and more transparent coverage may be better off with a different warranty company.
Our Picks for Best Extended Car Warranties
If you’re interested in purchasing an extended warranty but aren’t sold on National Vehicle Protection Services, take a few of our top recommended providers into consideration. In our review process, we place a high value on each provider’s cost-effectiveness, overall transparency and customer experiences. Here are a few reputable extended car warranty companies who may be a good choice for your auto warranty needs:
Endurance: Best Provider
In our comprehensive industry review, Endurance scored highly in every category. The provider offers six different coverage tiers that can extend up to 8 years or 200,000+ miles. We like its transparency, especially because Endurance offers sample contracts you can review before you even request a quote. The provider also has an online chat service if you’d like to talk to a representative.
For more information, read our comprehensive Endurance warranty review. You can also reach out for a free, personalized Endurance quote below.
CARCHEX: Best for High-Mileage Cars
If you own a car with more than a few miles on the odometer, consider reaching out to CARCHEX for a quote. The provider has the best options for high-mileage vehicles and can provide coverage up to 10 years or 250,000 miles. You can choose from five different CARCHEX vehicle service contract options ranging from basic powertrain protection to a comprehensive bumper-to-bumper plan.
If you’d like to know more, read our full CARCHEX review, and reach out for a free, no-obligation quote below.
Methodology
The Detroit Bureau collects data from every major car warranty provider to formulate rankings of the best warranty companies. Our in-depth rating system takes into account coverage, pricing, transparency, customer satisfaction and ratings from industry experts. Each provider is given a weighted score in five categories, as well as an overall score out of 10.0.
We recommend auto warranty companies based on these rankings, but we also encourage you to perform your own research and compare quotes to find the best coverage.
