EasyCare strives to be “fair, friendly, focused, engaged, and accountable” according to the company website. But how does EasyCare warranty coverage stack up against the best extended car warranty companies?
In this article, we’ll take a close look at the EasyCare warranty, including coverage, cost and customer satisfaction ratings. We’ll also discuss our top-rated warranty providers if you decide the EasyCare warranty isn’t the right fit.
Before signing on the dotted line, it’s best to compare warranty quotes from several providers. With multiple quotes, you can easily compare companies’ coverage and cost head to head. Click above to receive free, no-obligation quotes from our vetted picks.
Is an EasyCare Extended Warranty Worth It?
The EasyCare warranty brand is a subsidiary of Automobile Protection Corporation (APCO), and its contracts are sold exclusively through dealers and agents in the U.S. EasyCare has been in the business of selling vehicle service contracts for over 35 years, offering peace of mind to drivers nationwide. The company is based in Norcross, Georgia.
| Overall Star Rating | 6.0 out of 10.0 |
|---|---|
| Reputation | 8.0 out of 10.0 |
| Coverage | 6.0 out of 10.0 |
| Price | 7.0 out of 10.0 |
| Customer Experience | 4.0 out of 10.0 |
Is it worth it? No. EasyCare has high industry ratings and affordable pricing, but its customer experience is below-average at best.
EasyCare Extended Car Warranty Coverage
There are four levels of EasyCare warranty coverage: Power Care, Primary Care, Stated Care and Total Care. These vehicle service contracts (VSCs) promise to pay for the cost of a repair or replacement for specified vehicle components. Covered components for each plan are outlined in the chart below.
| Power Care | Primary Care | Stated Care | Total Care | |
|---|---|---|---|---|
| Engine | ✓ | ✓ | ✓ | ✓ |
| Transmission | ✓ | ✓ | ✓ | ✓ |
| Transfer Case | ✓ | ✓ | ✓ | ✓ |
| Drive Axle | ✓ | ✓ | ✓ | ✓ |
| Seals and Gaskets | ✓ | ✓ | ✓ | ✓ |
| Air Conditioning | ✓ | ✓ | ✓ | |
| Heating | ✓ | ✓ | ✓ | |
| Fuel System | ✓ | ✓ | ✓ | |
| Cooling System | ✓ | ✓ | ✓ | |
| Braking System | ✓ | ✓ | ✓ | |
| Suspension | ✓ | ✓ | ||
| Steering | ✓ | ✓ | ||
| Electric System | ✓ | ✓ | ||
| High-Tech Parts | ✓ | ✓ | ||
| Hybrid Components | ✓ | |||
| Sensors and Switches | ✓ | |||
| Latches and Handles | ✓ |
EasyCare warranty coverage is transferable to any individual buyer, and an additional service contract can be purchased from the company once the existing warranty expires.
All coverage plan options include the following benefits:
- Rental car reimbursement: Reimbursement of $30 per day up to 6 days (can be raised to $50 per day for an additional cost)
- Towing reimbursement: Reimbursement of $65 per occurrence or up to $100 if towing to the selling dealer
- Trip interruption reimbursement: Reimbursement of up to $100 per day for food and lodging if more than 50 miles from home with a maximum reimbursement of $300
- 24/7 Emergency roadside assistance: Reimbursement of $65 per occurrence for emergency towing, flat tire changes, gas delivery, lockout services and battery jump-starts
What’s Not Covered Under an EasyCare Warranty?
Though EasyCare warranty coverage offers varying levels of protection, none of the company’s vehicle service contracts will cover the following:
- Normal maintenance items
- Squeaks, rattles, water leaks and wind noise
- Aftermarket radios and speakers
- Exterior metal
- Upholstery
- Cosmetic items
- Convertible tops, glass and plastic
- Corroded or rusted parts
Additional Coverage Options
In addition to EasyCare warranty contracts, EasyCare also sells:
- Guaranteed Asset Protection (GAP)
- DriverCare (for tire and wheel protection)
- Paintless Dent Repair
- KeyCare (for lockout service and key replacement)
- Prepaid Maintenance
- Appearance Protection
- Theft Protection (Etch)
- Commercial Vehicle Coverage
- Recreational Vehicle (RV) Coverage
- Lifted and Medium-Duty Truck VSCs
EasyCare also offers a SelectCare package, which provides coverage for wear-and-tear items typically excluded from extended warranty coverage. This package covers:
- Brake pads
- Batteries
- Headlamps
- Belts and hoses
- Wiper blades and inserts
- Fuses and light bulbs
- Wheel alignment
- Diagnostics
- Fluids
- Key replacement
Cost of an EasyCare Warranty
EasyCare warranty products are sold exclusively through dealerships, meaning prices may vary based on location. We were able to get an idea of EasyCare warranty costs by reading through customer reviews and learning what others paid.
One customer reported paying $3,740 for high-level coverage for a 2015 Kia Soul+. Another customer paid $2,999 for a high-level coverage package on a 2011 Chevy Equinox for 5 years/60,000 miles. These prices are low compared to average prices for similar extended warranty coverage.
Based on our data, the average extended auto warranty costs between $1,700 and $4,000 for three to seven years of coverage. The price of any extended car warranty depends on your vehicle, deductible and coverage plan.
Here’s how each factor affects your overall coverage cost:
- Vehicle type: Older, higher mileage vehicles are more likely to break down, making coverage for these cars more expensive.
- Deductible: A higher deductible leads to a lower contract cost, much like a car insurance policy.
- Coverage: Longer, more comprehensive coverage plans will cost more because they cover additional parts and systems.
How to Get a Quote and File a Claim
Quotes for EasyCare warranty coverage are only available through a dealer. In order to keep warranty coverage valid, EasyCare customers must maintain their vehicle according to the manufacturer’s recommended maintenance schedule. Customers can renew and cancel EasyCare warranty contracts online, and contracts are completely transferable if you sell your car before warranty coverage expires.
Mechanical Breakdown Claims Procedures
It is recommended that customers bring their vehicles to the selling dealer’s service department if a breakdown occurs. However, customers may bring their vehicle to any licensed repair facility if a breakdown occurs while traveling.
Be sure to have your service contract number available and have the repair shop contact the EasyCare warranty claims department (800-538-4181). Adjusters are on duty weekdays from 8:00 a.m. until 8:00 p.m. EST, and Saturdays from 9:00 a.m. until noon EST.
When repairs are approved, EasyCare pays the repair facility directly minus your deductible.
EasyCare Extended Warranty Reviews
EasyCare is accredited by the Better Business Bureau (BBB) where it holds an A+ rating. The company has received just over 100 complaints in the last three years, which is about average for a warranty provider of EasyCare’s size.
Positive EasyCare Warranty Reviews
Customers who posted positive feedback to the BBB website were happy with the claims approval process and courteous customer service.
Negative EasyCare Warranty Reviews
Customers who complained on the BBB website were upset about claims denial. One woman was denied coverage because she failed to change her oil on time. This is a standard requirement for warranty contracts.
Multiple customers complained about a slow claims process, with one customer reporting that they waited two months for approval.
Finally, many complained about robocall harassment when they didn’t renew contracts. EasyCare denies that it participates in robocalling.
Our Verdict on EasyCare: 6.0 / 10.0
EasyCare has a strong industry reputation but a shaky customer reputation. Even customers who had claims approved have complained because the wait time for claims approval was so long, which is a bad sign. Overall, there are providers in the market with similar coverage options and better satisfaction ratings.
A breakdown may be unavoidable, but it’s important that when a breakdown does occur, your vehicle is repaired as quickly as possible. An extended car warranty should make a breakdown less stressful, not more of a hassle.
Our Picks for Best Extended Car Warranties
If you’re concerned with EasyCare’s claims process, consider contracts from some of our top-rated providers. Two companies with strong customer service reputations are Endurance and CARCHEX.
Endurance: Best Provider
Endurance performed the best in our 2021 review of the best extended car warranty providers. Endurance contracts are comprehensive, and the company has a solid customer service reputation. With just over 900 customer reviews, Endurance scores 4.3 out of 5.0 stars on TrustPilot.
Read our Endurance warranty review to learn more. You can also reach out to Endurance for a free, no-obligation quote by using the button below.
CARCHEX: Best for High-Mileage Vehicles
In addition to an A+ BBB rating, CARCHEX has over 1,300 TrustPilot reviews that average to a 3.7-star rating. CARCHEX reviews praise the company for low-cost contracts and quality claims service. The provider partners with industry leaders like Kelley Blue Book, Edmunds.com and CARFAX.
CARCHEX is a reliable company with a strong history of paying customer claims. For a free CARCHEX quote, click below.
Methodology
The Detroit Bureau collects data from every major car warranty provider to formulate rankings of the best warranty companies. Our in-depth rating system takes into account coverage, pricing, transparency, customer satisfaction and ratings from industry experts. Each provider is given a weighted score in five categories, as well as an overall score out of 10.0.
We recommend auto warranty companies based on these rankings, but we also encourage you to perform your own research and compare quotes to find the best coverage.
