autopom! Reviews conducted by our research team rated the provider with a score of 8.5 out of 10, as the company has solid coverage at low prices.
In this article we’ll discuss what autopom! does to get such high customer ratings, along with the company’s cost and coverage. We’ll also see how autopom! compares to other top picks from our list of the nation’s best extended warranty companies.
Autopom! Overview
Autopom! was founded in 2010 in Lake Forest, California. Despite being just a decade old, autopom! reviews boast some of the best customer satisfaction ratings in the car warranty market.
Short for “automotive peace of mind,” autopom! sells extended warranty coverage for new vehicles still covered by the manufacturer’s warranty and older vehicles. An extended auto warranty protects drivers from paying for expensive repairs after their factory warranty expires. However, exotic luxury vehicles like Bentley, Ferrari and Rolls Royce are not covered by this company.
Autopom! is a broker for extended warranty plans administered by other companies like Enterprise Financial Group (EFG), Mercury Select Management Co., Royal Administration and Integrity Admin Group. This allows it to offer some of the lowest prices in the market.
- Company Name: autopom!
- Year Founded: 2010
- Headquartered in: Lake Forest, CA
- BBB Accredited: Since 2010, plus an A+ BBB rating
Key Takeaway
Offering four coverage levels and special considerations for California drivers, autopom! Is highly rated from online reviewers. autopom’s customer service representatives act more like your consultants and advocates than salesmen. If you sell your vehicle, you can transfer the coverage to the buyer for a fee, which would be mentioned in your autopom! contract. For most vehicles, there’s a 30-day/1,000-mile waiting period after the purchase of the contract for the coverage to apply.
autopom! Extended Warranty Reviews
| Overall Rating | 8.5 / 10.0 |
|---|---|
| Industry Reputation | 9.5 |
| Coverage | 8.0 |
| Warranty Cost | 8.0 |
| Transparency | 8.5 |
| Customer Experience | 8.5 |
Autopom! Extended Warranty Coverage
autopom! offers as little or as much coverage as you need for your specific vehicle. Their plans range from engine and drivetrain coverage (Powertrain-Plus) all the way up to Exclusionary plans that protect nearly every part under the hood and elsewhere. Coverage applies to most makes and models with the exception of some luxury vehicles, such as Lamborghini, Ferrari, Bentley, and Rolls-Royce. Light commercial vehicles may have an additional surcharge.
autopom! Extended Warranty
Autopom! has four levels of coverage – Exclusionary, High-Level, Mid-Level and Powertrain Plus – with multiple plans in each level. Some plans at autopom! offer coverage for vehicles up to 14 model years old with no mileage limit. While a typical contract lasts 2.5 years, autopom!’s Vehicle Protection Plans can last anywhere from 2–7 years. If your vehicle is new enough, you may qualify for an 8-year plan.
Each plan group includes one or more of these systems:
- Powertrain and drive components
- Steering, suspension, fuel delivery, cooling systems, and brakes
- Seals and gaskets
- Four- or all-wheel drive systems
- Air conditioning
- Additional systems
autopom! Plans
Below are more detailed descriptions of every coverage level offered by the provider:
Exclusionary
Autopom! Exclusionary plans provide comprehensive, bumper-to-bumper coverage, similar to a factory warranty. Almost every car component is covered. Exclusions are listed in your contract.
At autopom!, there are currently six Exclusionary plans with maximum coverage terms up to 7 years/150,000 miles. Plans are available in most states nationwide. There are two mechanical breakdown insurance (MBI) plans only available in California.
A MBI plan is not a vehicle protection plan like the other offerings but an insurance policy that provides extended vehicle coverage.
High-Level
The autopom! High-Level tier includes five plans that provide the highest level of stated-component coverage for parts of the engine, transmission, drive axle, transfer case, electrical, steering, air conditioning, cooling, brakes, fuel system, and seals and gaskets.
These plans are a great option if you want comprehensive coverage but don’t want to pay for the more expensive Exclusionary plans. Some plans like the Mercury Deluxe and EFG Deluxe cover hybrid/electric components, as well. The Mercury Gold MBI plan includes coverage for audio and chassis hardware, while the Royal Premium MBI plan covers GPS in addition to the other major systems. These two autopom! plans are only available in California.
Mid-Level
The autopom! Mid-Level tier includes three plans that cover similar parts to the lower-tier Powertrain Plus plan and additional parts in the steering and brakes systems. This makes it a good choice for people who want more than basic coverage at affordable rates.
The Mercury Silver MBI plan also provides coverage for named parts of the suspension, cooling and fuel systems, while the Royal Standard MBI covers front and rear suspension, too. However, both of these plans are available only in California. The Royal Preferred plan is the only autopom! Mid-Level plan available in most states nationwide.
Powertrain Plus
The Powertrain Plus tier currently has five plans that provide coverage for listed parts of essential car component groups like the engine, transmission, drive axle, transfer case, differential assembly, air conditioning and basic electrical systems.
In addition to the component group listed above, other car parts like the cooling and braking systems are also covered in some autopom! warranty plans. Some of these plans are available for cars up to 14 model years old. While four out of the five plans are available in most states nationwide, the Mercury Copper MBI plan is available only in California.
autopom! Roadside Assistance
With autopom! extended warranties, you can choose to get car repairs done at any licensed repair facility in the country. This is a huge advantage over dealership warranties that restrict you to dealer service centers for repairs.
Also, autopom! extended warranty plans can be canceled anytime if you’re unhappy with your coverage. Depending on the plan, you will receive a full refund if you cancel coverage within the first 30 or 60 days. If you cancel after the first 30 or 60 days, you will receive a prorated refund minus an administrative fee.
Other perks of autopom! vehicle protection plans include roadside assistance, trip interruption coverage and rental car reimbursement. The exact terms and conditions differ by coverage plan, so we recommend reading through online sample contracts or calling the warranty company directly for more information.
autopom! Insurance
autopom! also has a California insurance license, which allows the company to offer mechanical breakdown insurance in California, Idaho, and Oregon. autopom! mechanical breakdown insurance is a form of affordable auto insurance that works similar to an extended car warranty because it covers breakdowns that occur as a result of mechanical breakdowns.
autopom! BMW
If you own a BMW, autopom is one of the top extended warranty providers specializing in your vehicle type. The company has several vehicle service contracts where this is their speciality.
autopom! Cost
In general, the cost of extended car warranties is determined by multiple factors, including the make and model of your car, how old it is, the mileage, and the coverage you want.
The more expensive your vehicle is, the greater the cost. The cost of protection also goes up as the car ages. Exclusionary plans, which provide the highest level of coverage, are typically more expensive than powertrain plans, which provide basic coverage.
Our research tells us that autopom! plans generally cost between $1,500 and $4,000, but the only way to find your true price is to get a quote. You may also be able to lower your upfront coverage cost by choosing a lower deductible. However, this will increase your out-of-pocket costs when you need a repair.
Autopom! has flexible payment plans. When you buy a protection plan, you can either pay the full autopom! price upfront or in low, interest-free installments and a 10% down payment over a specified period.
autopom! Quotes and Claims
Autopom! reviews very well for its smooth quotes process. The company offers free quotes over the phone and has an online quotes process where you can submit your contact information and vehicle make, model, year and mileage. An autopom! protection plan consultant will call back with a personalized extended auto warranty quote.
autopom! BBB
On ThoroughlyReviewed, autopom! is rated a solid 10. The company has been accredited with the Better Business Bureau (BBB) since 2010 and has an A+ rating. There are not many customer reviews (less than 50), but the reviews it does have average at 8.5 out if 10.0 stars. autopom! reviews show satisfaction with the company’s customer service and assistance with claims processing.
autopom! Customer Reviews
Below are some positive and negative reviews for autotom! extended warranties. Customer reviews from places like the better business bureau are often some of the best places to see if a company is worth it.
“Mike, the President/CEO at autopom! has been AMAZING! After being denied our claim initially, Mike contacted me and has been with me every step of the way. He took the time to personally assist me with my claim. He listened to me, he helped facilitate communication between Royal Administration Services Inc. and myself, and ultimately, the claim is being processed. I can’t thank you enough for your personal attention during this matter. Thank you, Mike and autopom!”
– Larry R. on BBB
One of the few negative autopom! reviews on BBB was written by a customer who was unhappy over a month-long delay in repairs and the partial approval of their claim.
“This is the worst extended warranty company I have ever seen. They promise you everything and give you nothing. I have a 2013 Ford F-150 with 92,000 miles and needed a valve job… My mechanic submitted an estimate of $4,800, and autopom said they will only pay $2,800. That means I have to pay the other $2,000 even though I have a $100 deductible. This whole thing has been going on for a month and I’ve been renting cars to get work. The rental cars have cost me $2,000… ”
– Anthony T. on BBB
An autopom! representative responded to this review saying that they were sorry that the customer’s claims experience did not meet their expectations. They also added that they would contact the plan administrator to find out the reason for the delay and the partial approval and asked the customer to contact them directly.
autopom! Warranty Reviews
Based on the warranty company’s coverage options and customer service, we think autopom! is highly focused on providing a good customer experience and deserving of your consideration.
Unlike some car warranty companies that only “broker” contracts, autopom! does not remove itself from the claims process. Instead, consultants assist customers through any problems and help ensure that the claim is resolved in a timely and fair manner. There are an overwhelming number of positive autopom! reviews for the claims process.
Another thing we like about autopom! is that representatives do not indulge in high-pressure sales tactics when you reach out for a quote. The company also sends out a sample contract to customers to review before they make the purchase. If you’re shopping for an extended car warranty, it’s always smart to read the contract carefully before you buy to understand what repairs will be covered. Below are some pros and cons of autopom!
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Longest term available is 7 years or 150,000 miles
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As California licensed insurance agents, they offer mechanical breakdown insurance in California, Oregon, and Idaho
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Great online reputation and customer service
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Has some coverage exceptions for Audi, BMW, and Mercedes vehicles, and doesn’t cover luxury brands
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Not known for affordability. Your down payments may be higher than with competitors
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High down payment
Our Picks for Best Extended Car Warranties
Shopping around and getting multiple quotes is the way to go if you want the best coverage at the best price. Endurance and CARCHEX, which were ranked at the top of our extended car warranty review, are also great choices if you’re looking for a provider with a wide range of coverage options, good customer service and several years of industry experience.
Learn more in our in-depth Endurance warranty review and CARCHEX review, and get free quotes from each company below.
autompom! Reviews: Conclusion
Overall, we think autopom! is a reputable extended car warranty company. Below is a recap of the coverage, cost, and customer service features that we touched on in this autopom! extended warranty review:
- Consultant mindset: autopom! prides itself on the positive connections and continual customer support they have with potential and existing customers. Their experts answer your questions and find the right plan for you with no pressure and no hassle, then maintain the relationship throughout the term of your contract. You can also expect an expiration notice and reminder to renew when your contract is coming to a close.
- Advocates on your behalf: If a claim takes too long to process, autopom! agents get on the phone, investigate, and report back to you. If they feel a claim was wrongly denied, they talk to the administrator for you and help figure out next steps.
- A+ Better Business Bureau (BBB) Rating: When a company cares about its customers, it shows in their ratings. A BBB rating of A+ is the best possible rating and results from few customer complaints. autopom! is different from its competitors in that they only have had a single complaint in the past three years, compared to dozens of complaints for their competitors.
- Choice of repair shop: It’s critical that you feel confident in the mechanics servicing your car. When you sign up for autopom!’s Mechanical Breakdown Insurance or Vehicle Protection Plan, you have your choice of any authorized shop. That way, you can work with your trusted local mechanic, dealership, or chain business.
- 24-Hour roadside vehicle assistance, towing, and rental vehicle assistance: These benefits are included in all autopom! plans and apply no matter where in the nation your vehicle breaks down.
- Flexible payment plans: After your initial down payment, you can pay the remaining balance over 6 to 24 months.
- A 30-day money-back guarantee: If your plan doesn’t fully meet your needs, autopom! offers a refund within the first 30 days from when you begin coverage.
autopom! Auto Warranty Review: FAQ
How much does an autopom! warranty cost?
You can expect to pay a monthly payment between $40 and $150.
Is an autopom! warranty worth It?
After waiting the 30 day waiting period, going to a repair facility and using your autopom! benefits after makes it well worth it.
Methodology
The Detroit Bureau collects data from every major car warranty provider to formulate rankings of the best warranty companies. Our in-depth rating system takes into account coverage, pricing, transparency, customer satisfaction and ratings from industry experts. Each provider is given a weighted score in five categories, as well as an overall score out of 10.0.
We recommend auto warranty companies based on these rankings, but we also encourage you to perform your own research and compare quotes to find the best coverage.
