Autoplex Extended Services is a third-party extended warranty provider with 10 years of business under its belt. However, we’re not convinced this is the best provider for our readers.
In this article, we’ll take a look at Autoplex Extended Services coverage plans, customer reviews, additional benefits and more. We’ll also discuss other, more reputable extended warranty companies and key things to look for when choosing a warranty provider.
After in-depth research, we compiled a review of the best extended car warranty providers on the market. To make sure you’re getting the best deal on coverage, we always recommend getting multiple quotes. You can reach out for free, personalized quotes from our most trusted providers below.
Autoplex Extended Services Overview
Autoplex Extended Services has been around since 2010. The provider specializes in vehicle service contracts and is available nationwide. The Better Business Bureau (BBB) gave the provider an F rating for its failure to respond to customer complaints, as well as leaving some complaints unresolved. Here’s an overview of our thoughts on Autoplex extended services:
|Overall Rating||5.0 / 10.0|
|Warranty Cost||See provider|
In short, we were not impressed with Autoplex Extended Services, but read on to see our full take on the provider.
Autoplex Extended Services Coverage
Autoplex Extended Services offers three extended warranty plans to prospective customers: Diamond Coverage, Platinum Coverage and Gold Coverage. Here are the ins and outs of each plan:
- Diamond Coverage: This plan acts as a bumper-to-bumper extended warranty and covers most components and parts, including tires.
- Platinum Coverage: Good for cars over 100,000 miles, this plan covers powertrain components such as the engine, transmission and drive axles, as well as your air conditioning, suspension, steering, high-tech electronics, fuel system, seals and gaskets, alternator, starter, and water pump.
- Gold Coverage: This plan protects major car systems such as your engine, transmission, drive axle, high-tech electronics, navigation, audio, air conditioning, engine cooling and electrical systems. It has a $10,000 coverage cap.
The company does not advertise coverage terms on its website, but we found a few customer reviews that mentioned five- and six-year contracts. To see how long these plans can cover your vehicle, you’ll need to reach out to Autoplex Extended Services.
All Autoplex Extended Services contracts are fully transferable to subsequent owners and include these added perks:
- 24-hour roadside assistance
- Rental car reimbursement
- Trip interruption coverage
- Courtesy towing
The specific limits in place for trip interruption coverage and rental car reimbursement vary depending on the plan you choose. Be sure to ask what limits are available for your car and coverage plan before buying in.
Additionally, contracts can be canceled at any time for a prorated refund, and the company advertises a money-back guarantee if you cancel within 30 days. However, it’s important to note that customers have reported issues with getting a refund, even after multiple attempts at contacting the company regarding requests for cancellation.
What’s Not Included?
Autoplex Extended Services excludes a few scenarios from its coverage plans. Don’t expect to have repairs covered for damage due to:
- Misuse or neglect
- Accidents or collisions
- Improper maintenance
The provider also excludes wear-and-tear items like oil filters, wiper blades and brake pads. However, the Diamond Coverage plan does cover tires, which is a protection that is excluded from most manufacturer and third-party warranties.
Cost of an Autoplex Extended Services Extended Warranty
Autoplex Extended Services does not advertise sample pricing, as the cost of an extended warranty will be different for each driver. Below, we’ve listed the variables that can impact your extended warranty cost:
- Deductible: Autoplex Extended Services offers $0, $50 and $100 deductibles. This variety gives you some flexibility when it comes to the premium cost. Choosing a lower deductible will result in a high premium, and vice versa.
- Vehicle make, model and age: If your car is older, has a high mileage or is considered a luxury vehicle, it will likely be more expensive to cover.
- Coverage level: Typically, the more comprehensive the coverage plan, the more costly it will be.
- Contract length: If you purchase a longer contract, it will often be more expensive than a shorter one.
The company also offers monthly payment plans that you can opt into when purchasing a vehicle service contract.
How to Get a Quote and File a Claim
To get a quote, you can either call Autoplex Extended Services directly or use its online quote tool. However, based on our experience, we recommend calling for a quote.
We tried using the online tool several times and were consistently met with technical issues. For example, the tool did not allow us to choose a vehicle model year newer than 2010. When we tried calling Autoplex Extended Services, we were able to get a representative on the phone.
If you experience a mechanical breakdown, you should contact Autoplex Extended Services as soon as possible. Depending on the repair, the provider can have the vehicle towed to the nearest authorized repair facility. At the repair shop, present your vehicle service contract and have your coverage verified by a mechanic. Autoplex Extended Services will pay for covered repairs directly rather than having you pay upfront and sending a reimbursement check.
Autoplex Extended Services Reviews
Based on our research, Autoplex Extended Services does not have a good track record with its customers. After searching through multiple review sites, we did not find any positive reviews about the company.
Most customers expressed concerns about discrepancies between what was listed in coverage plans and what the company paid for in practice. Many reviews also noted issues with canceling contracts and receiving a full refund during the 30-day money-back guarantee period. The provider did respond to a few customers through the BBB’s site, and we did not find its responses helpful, professional or transparent.
Conclusion: Is Autoplex Extended Services Worth It?
Autoplex Extended Services provides three average coverage plans and a few standard perks. However, its poor customer reviews and F rating from the BBB are concerning. We recommend taking a look at some of our top extended warranty providers rather than pursuing a contract from Autoplex Extended Services.
Our Picks for Best Extended Car Warranties
Choosing a warranty provider can be overwhelming, which is why we’ve done the homework for you. We’ve researched the industry’s top reputable extended car warranty companies to help cut through the noise.
Each of our top-rated providers can offer you the flexibility you need without compromising on quality or customer service. As always, we recommend reaching out to multiple providers for quotes. This way, you can get a better look at what coverage options are available to your vehicle and find the best price. Here are two of our top recommended providers:
Endurance: Best Provider
Endurance is an extended warranty we recommend to drivers because of how well it performs across the board. It earned above an 9.0 out of 10.0 star rating across each of our categories, including coverage, cost, transparency, customer service and industry reputation. The provider offers six coverage plans, ranging from a comprehensive bumper-to-bumper warranty to a streamlined powertrain service agreement.
Click below to receive a free quote from Endurance, and if you want more information, read our complete Endurance warranty review.
CARCHEX: Best for High-Mileage Cars
If you own an older vehicle with a high odometer reading, consider reaching out to CARCHEX for a quote. It’s our top pick for extended warranties for cars over 100,000 miles, as it offers five service plans that can extend up to 10 years or 250,000 miles. We trust CARCHEX based on its transparency and quality coverage options for drivers.
For a full rundown of the provider, read our CARCHEX review. You can also reach out to the provider directly for a free quote by clicking below.
The Detroit Bureau collects data from every major car warranty provider to formulate rankings of the best warranty companies. Our in-depth rating system takes into account coverage, pricing, transparency, customer satisfaction and ratings from industry experts. Each provider is given a weighted score in five categories, as well as an overall score out of 10.0.
We recommend auto warranty companies based on these rankings, but we also encourage you to perform your own research and compare quotes to find the best coverage.