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We rate The Warranty Group 2.5 out of 5 stars. The company needs better customer service reviews, and customers have complained about unapproved charges.
The Warranty Group has been selling home and automotive warranties since 2004. In 2018, it was acquired by Assurant insurance company, through which it now conducts business. The Warranty Group still offers extended vehicle service contracts through dealerships across the country. In this article, we’ll take a closer look at The Warranty Group reviews, plan options, and more.
We’ll also take a look at how The Warranty Group stacks up against some of the best extended warranty companies in the industry. It’s always smart to compare costs from multiple providers before deciding on coverage. You can start getting free quotes from the industry’s leading warranty providers below.
The Warranty Group Reviews
We rate The Warranty Group 2.5 out of 5 stars, placing it at the bottom of the extended warranty companies we researched. The Warranty Group has a reputation for poor customer service, and its coverage terms and options could be better compared to other third-party warranty companies.
The Warranty Group BBB Rating
The Warranty Group’s parent company, Assurant, has an A+ rating from the Better Business Bureau (BBB). It has received over 1,250 complaints in the past three years, about a quarter of which relate to warranty products.
The Warranty Group reviews on the BBB note that customers have received unauthorized charges, which is important to keep in mind when considering costs. Make sure to read any contracts in detail so you know exactly when and how much you will be charged.
No complaint details are available on the BBB website, which is unusual. For most companies, only a few complaint details are hidden, but this is the case for every BBB complaint filed against Assurant.
While Assurant has a high BBB rating, it has a very low customer review score: 1.04 out of 5 stars based on almost 300 The Warranty Group reviews. Complaints mostly focus on poor customer service and unauthorized charges by Assurant. This is not necessarily indicative of how all of The Warranty Group’s contracts are handled, but it is a troubling indicator nonetheless.
The Warranty Group Extended Warranty Coverage
The Warranty Group extended warranties provide protection for your vehicle after your factory warranty expires. Through its network of authorized dealerships, The Warranty Group offers three extended warranty plans ranging from enhanced powertrain coverage to an exclusionary bumper-to-bumper warranty.
The Warranty Group plans are as follows:
- Platinum: A bumper-to-bumper exclusionary contract that covers most vehicle components
- Gold: Includes everything in the lower-tier Silver plan, plus coverage for the anti-lock brake system, power seat motors, power regulators, and radiator
- Silver: Coverage for the engine, transmission, front- and rear-wheel drive, seals and gaskets, front suspension, alternator, air conditioning, and steering systems
The Warranty Group Auto Warranty Exclusions
The following exclusions apply to every plan offered by The Warranty Group:
- Tires
- Carburetor
- Wiper blades
- Wheel covers
- Exhaust system
- Hoses and belts
- Shock absorbers
- Catalytic converter
- Brake pads and shoes
- Aftermarket accessories
- Regular maintenance services
- Glass including windshields and windows
Roadside Assistance And Other Benefits
Each plan from The Warranty Group comes with the following extras:
- Rental car reimbursement: Up to $35 per day for a maximum of 5 days
- Roadside assistance: Up to $100 per occurrence for towing, flat-tire assistance, fluid delivery, lockout services, and battery jump-starts
Claims
Once you have a contract with The Warranty Group, you can file claims by calling 800-621-2139. Like with many auto warranties, you’ll need to get breakdown and repair authorization before any work is done on your vehicle. All of The Warranty Group’s plans carry a $100 deductible, which you will be responsible for paying to your repair shop.
The Warranty Group Extended Warranty Cost
The Warranty Group extended warranties are sold exclusively through dealerships. As such, your final cost will vary and may be negotiable. You’ll need to contact a local authorized dealer to get a quote for your vehicle, but generally, factors that impact the cost of extended car warranties include:
- Location
- Deductible
- Vehicle age
- Contract length
- Vehicle mileage
- Vehicle make and model
Contracts cannot be transferred if you sell your car while it’s still under warranty, but they can be canceled for a full refund within 60 days. After 60 days, contracts can be canceled for a prorated refund minus a $50 fee.
The Warranty Group Car Warranty Review: Conclusion
While there is nothing especially bad about The Warranty Group, there is nothing especially good, either. We’ve found that most providers that work exclusively through dealers are more expensive than other warranty companies. This is likely because dealerships add their own markups.
Additionally, The Warranty Group reviews don’t bode well for the company’s trustworthiness. The Warranty Group has a fair industry reputation, but its parent company, Assurant, has many negative customer reviews online.
There are plenty of other warranty providers with more established customer service reputations, more plan options, and greater overall flexibility. Read on to find out more about our top picks.
Top Recommendations For Extended Car Warranties
The Warranty Group reviews may not be very encouraging, but there are plenty of other reputable extended car warranty companies on the market.
We’ve looked into all auto warranty industry leaders, rating companies on their quality of coverage, prices, reputation, and customer experience. Two of our recommended providers with excellent industry standing are Endurance and CARCHEX.
Endurance: 4.6 Stars
Endurance has been protecting customers against the high costs of auto repairs since 2006. It has availability in every state, except California, and offers six comprehensive coverage levels to allow for flexibility in plan options. Customers have four deductible prices to choose from – $0, $50, $100 and $200 – to customize coverage further.
Endurance members can access various free perks, including roadside assistance, rental car reimbursement and trip interruption reimbursement. You can read up on coverage in our full Endurance warranty review.
CARCHEX: 4.3 Stars
CARCHEX is a reliable company with a strong history of painlessly paying customer claims. It has many high customer ratings, has been in business for more than 20 years, and has an A+ rating and accreditation from the BBB.
There are five levels of CARCHEX coverage that can protect vehicles up to 10 years or 250,000 miles, whichever comes first. Like Endurance’s plans, CARCHEX extended warranties come with benefits including rental car coverage and 24/7 roadside assistance.
TWG Extended Warranty: FAQ
Is The Warranty Group Legit?
Yes. The Warranty Group is a legit third-party extended warranty provider. They have been in the vehicle service contract industry since 2004.
How much does an extended warranty from The Warranty Group cost?
Extended warranties from The Warranty Group are only sold at dealerships; as such, quotes are not readily available. You can contact a local approved dealership for the most accurate quote for your vehicle.
Our Methodology
Our expert review team takes satisfaction in providing accurate and unbiased information. We identified the following rating categories based on consumer survey data and conducted extensive research to formulate rankings of the best extended auto warranty providers.
- Affordability: A variety of factors influence cost, so it can be difficult to compare quotes between providers. Our team performs ongoing secret shopper analyses for different vehicles, mileages, warranty plans, and locations to give this rating.
- Coverage: Because each consumer has unique needs, it’s essential that a car warranty company offers an array of coverage options. We take into account the number of plans offered by each provider, term limits, exclusions, and additional benefits.
- Industry Standing: Our team considers Better Business Bureau (BBB) ratings, availability, and years in business when giving this score.
- Customer Service: Reputable extended car warranty companies operate with a certain degree of care for consumers. We take into account customer reviews, BBB complaints, and the responsiveness of the customer service team.
