Mercedes-Benz USA is alleged to have dragged its heels on mailing recall notes to the owners of 1.4 million vehicles in the U.S.
The National Highway Traffic Safety Administration said it found after an extensive review the German automaker has been exceeding the time limits for mailing informational letters to owners about recalls for their automobiles.
The safety agency also has questions about the company’s process for making recall decision, specifically the time it takes to make the call and inform the U.S. government.
After an annual audit of recall files, the agency said it sent a letter to Mercedes outlining a list of problems with 2017 recalls.
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“This list included numerous recalls in which MBUSA failed to notify owners of vehicle recalls within the full 60 days the company has under federal regulation,” the letter said.
Additionally, Mercedes left out information about the issue causing the recall or important details the plans. Those details included the percentage of vehicles affected by the recall problem and information about when the recalls would start, according to Reuters.
(To see more about Mercedes recalling 1 million vehicles around the globe in 2017, Click Here.)
In addition to the Takata airbag-related recalls, Mercedes recalled nearly 500,000 vehicles for a problem causing airbags to unexpectedly and unnecessarily deploy in the affected cars and sport-utility vehicles. Due to insufficient grounding of steering components, the airbags can deploy when an electrostatic discharge occurs as a result of a broken clock spring. The planned repair involves adding new grounding to the steering components.