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Posts Tagged ‘Uber drivers’

Uber Agrees to Pay “Duped” Drivers

Settlement covers lower earnings, higher costs.

by on Jan.20, 2017

The recruitment page on Uber's website.

Uber has agreed to pay $20 million to drivers who claim they received less pay but faced higher costs after being recruited by the ride-sharing service.

The settlement with the Federal Trade Commission is the latest in a series of legal battles for San Francisco-based Uber Technologies, the company last month ending an autonomous vehicle test project in its home town after a run-in with California over its refusal to get the necessary permits.

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The FTC settlement centers around a recruitment effort by Uber which, driver’s alleged, had promised them high pay for their services. But the government determined that only a small number of drivers operating in 18 major cities earned what the ride-sharing service had published online. It also determined that drivers were paying higher-than-promised fees to lease the vehicles they drove.

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Uber Making Rides Safer with Selfie Security

Facial recognition software makes match possible.

by on Sep.23, 2016

Uber is now using facial recognition software to ensure the driver picking up riders is actually the driver on the Uber profile.

Uber is upping its game when it comes to the safety of its drivers and riders with a new system that requires drivers to confirm their identity before each shift by taking a selfie.

Called Real-Time ID Check the selfie taken is matched to a photo on file to ensure the driver providing rides is actually driver on the account. While the incidence of driver identities being stolen is pretty low, the results in the rare instance it does happen could be disastrous, Uber officials noted.

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During a trial run with “thousands of drivers” more than 99% of drivers using the system were able to match their selfie to their on-file photo. Officials note that in the cases where there was a problem, most of the time it was related to the quality of the selfie, such as a picture taken in low light. (more…)