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Posts Tagged ‘tesla quality’

Despite Ongoing Quality Issues, Tesla Owners Bond with Their Cars

“Owners see themselves as pioneers.”

by on Mar.21, 2017

Despite endemic quality problems, Power finds strong emotional attachment to Tesla products.

Tesla owners could be accused of having a love/hate relationship with their vehicles. The maker’s Models S and X have repeatedly been slammed for serious quality issues, yet owners retain a strong emotional bond to those battery-electric vehicles, according to a new study by J.D. Power and Associates.

But the question is whether those buying the next generation of Tesla products, starting with the Model 3 sedan set to go into production in July, will be nearly as forgiving. Moving into the mainstream carries significant risks, according to various analysts.

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“Tesla owners see themselves as pioneers who enjoy being early adopters of new technology,” said Kathleen Rizk, director of global automotive consulting at J.D. Power. “Spending $100,000 or more on a vehicle that has so many problems usually would have a dramatically negative effect on sales and brand perception. Right now, though, Tesla seems immune from such disenchanted customers.”

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More Trouble for Tesla: Consumer Reports Trashes Reliability

Model X rated “sixth least reliable vehicle” in latest owner study.

by on Oct.25, 2016

Tesla's Model X has had a series of major quality problems, especially with the falcon doors.

Already facing growing concerns about quality issues with its newest electric vehicle, the Model X SUV, Tesla Motors was hammered by influential Consumer Reports magazine this week, the non-profit publication ranking the California carmaker 25th of 29 brands in its annual automotive reliability study.

It wasn’t all bad news. After faring poorly in the 2015 auto survey, CR said the Tesla Model S actually had “improved reliability.” But the newer Model X “has a long way to go,” with a variety of issues including balky falcon wing doors, locks, latches and other systems.

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The Model X is “the sixth least reliable vehicle in our survey, and there are some monumental challenges with that vehicle,” Jake Fisher, Consumer Reports’ director of automotive testing, said during an appearance before the Detroit Automotive Press Association. “It’s unclear,” he added, “whether they will get the ‘falcon wing’ doors right ever.”

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Why is Tesla’s Musk Sleeping on the Factory Floor?

Battery-carmaker “hell-bent” on solving quality problems, says CEO.

by on May.05, 2016

CEO Elon Musk trying to get out of the trouble Model 3 through its falcon doors.

He may be worth billions, but Tesla Motors founder and CEO Elon Musk apparently likes to rough it. He’s been spending a lot of nights curled up in a sleeping bag at the company’s Fremont, California assembly plant, he revealed during a Wednesday evening teleconference.

It has nothing to do with the fact that Musk is getting divorced again. The South African-born executive is trying to stay as close as possible to the plant as it struggles to resolve embarrassing quality problems while getting set up for next year’s launch of the Model 3 battery-electric vehicle.

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The well-reported quality snags have already cost the bigger Tesla Model S its coveted “Recommended Buy” endorsement from influential Consumer Reports magazine. And industry analysts warn that if the problem carries over to the Model 3, it could short-circuit initially strong demand for the more affordable electric sedan.

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Tesla Still in Red, But Loss Narrows

CEO Musk calls solving quality problems "the key thing we have to achieve."

by on May.04, 2016

Tesla CEO Elon Musk in front of an image of the Model X SUV - which has been plagued by quality problems since its launch last year.

Struggling to solve quality problems with its first two models while getting ready to launch the all-new Model 3, Tesla Motors rolled up another deficit for the first quarter of 2016, but the losses narrowed, taking industry analysts by surprise.

The battery-electric automaker said it went $282 million into the red for the first three months of the year, or $2.13 a share. Excluding one-time items and using so-called non-GAAP accounting, the lose shrank to $75 million, or 57 cents a share, which was better than Wall Street had forecast, according to a survey of analysts by S&P Global Market Intelligence.

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Finances were all but the secondary topic during a teleconference featuring Tesla founder and CEO Elon Musk and other senior executives. Much of the session focused on the upcoming Model 3 launch as well as efforts needed to resolve Tesla’s ongoing quality and reliability issues.

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Tesla Hammered by New Quality Woes with Model X

Battery SUV “more likely to have problems,” warns Consumer Reports.

by on Apr.20, 2016

The Tesla Model X falcon doors have been a major source of problems for owners.

Tesla is being hammered again for quality woes as a growing number of owners complain about the new Model X battery-electric sport-utility vehicle.

And after soaring to recent highs, the California carmaker’s stock is tumbling in the wake of a new report by Consumer Reports magazine spotlighting issues such as the frequent failure of the unique “falcon doors” on the Model X. The magazine noted a variety of other issues that have left customers increasingly frustrated.

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“Tesla message boards are already swelling with complaints from Model X owners regarding balky doors, interior trim-piece tolerances, paint-spray quality, malfunctioning second-row seats, sheet-metal panel gaps, and climate control issues,” Consumer Reports said in website post.

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Tesla Tops Sales Projection

But EV maker still falls short of original goal.

by on Jan.04, 2016

The new Tesla Model X opens its Falcon Doors.

Tesla Motors topped the 50,000 sales mark for 2015, its best-ever effort and slightly more than the maker had signaled it would deliver for the year – but that was based on revised numbers released last autumn and still fell short of the EV maker’s original target.

During the final quarter, Tesla delivered 17,400 of its battery cars, including a handful of the new Model X SUVs. That was 75% more than the same quarter in 2014, and a 48% increase over Tesla’s previous quarterly record.

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Tesla has far more ambitious goals for 2016, and, in a Sunday release, the company said the early roll-out of the new Model X is “in line” with its plans. All told, 208 of the battery utes have been delivered since sales began in September.

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Tesla Model X to Start at $80,000

Electric SUV carries $5,000 premium over Model S sedan.

by on Nov.24, 2015

The new Tesla Model X opens its Falcon Doors.

Tesla’s new Model X battery-electric SUV will carry a starting price of $80,000 – before adding delivery charges and subtracting the $7,500 federal tax credit.

A fully loaded version of the Tesla Model X P90D Signature Edition will come in at $132,000. That will include Tesla’s new Ludicrous Mode, which will allow the big battery ute to launch from 0 to 60 in just 3.2 seconds, making it one of the world’s fastest utility vehicles.

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Tesla has opened up its online configurator to allow buyers to choose options. But they will have to wait for delivery, the first Tesla Model X SUVs not expected to reach U.S. buyers until early in the new year. And the company plans to start deliveries with the top-line Model X P90D. There’ll be an even longer wait for the base car.

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Model S Quality Problems a Blow to Both Tesla and Consumer Reports

How can you be both the “best ever” and “undriveable”?

by on Oct.21, 2015

Tesla and Consumer Reports: friends no more?

Can you ever be both “the best ever” and “below average”? Apparently, you can if you’re the Tesla Model S and the one handing out the superlatives is Consumer Reports magazine.

Barely two months ago, the non-profit publication issued a breathless report announcing that the high-priced battery sedan had effectively broken its rating system, actually scoring more than a perfect 100 points. But on Tuesday, at a presentation to the Automotive Press Association of Detroit, Consumer Reports announced the very same vehicle had major reliability issues, at least according to the owners it surveyed.

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“Reliability has moved from ‘Average’ to ‘Below Average,’” said Jake Fisher, CR’s director of automotive testing. As a result, he added, “We’re no longer recommending the Model S.”

That move was the biggest surprise to emerge from the magazine’s annual Automotive Reliability Survey, and while it delivers a clear blow to Tesla, it also creates a cloud around Consumer Reports itself.

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Lexus, Toyota Top Latest Consumer Reports Reliability Survey

CR yanks recommendation for Tesla Model S.

by on Oct.20, 2015

Lexus ranked at the top of the CR Automotive Reliability Study thanks to vehicles like the RX450h.

As has been the case consistently over the past few decades, Toyota and its upscale Lexus brand once again topped the 2015 Consumer Reports Automotive Reliability Study; but the annual survey of U.S. motor vehicle owners also revealed a number of surprises.

Among other things, the CR study shows big gaps between the best and worst manufacturers, whether Asian, American or European. And while some of the biggest reliability issues in recent years have involved advanced infotainment technologies, the 2015 study indicates U.S. motorists have also been experiencing serious problems with the latest, high-mileage transmissions.

Another unexpected finding comes as a bit of an embarrassment for Consumer Reports itself. Earlier this year, the magazine gave its highest rating ever to the Tesla Model S. But CR has now withdrawn its sought-after “Recommended Buy” endorsement from the battery car because of significant reliability issues.

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“Tesla has moved from ‘Average’ to ‘Below Average,’ said Jake Fisher, who oversees automotive testing for the non-profit magazine. “Were no longer recommending the Model S,” which suffered from a variety of issues, ranging from squeaks and rattles to drivetrain failures, as well as electric door handles that wouldn’t operate properly, explained Fisher.

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Rethinking the Tesla Model S as Quality Concerns Appear

Consumer Reports raises consumers about nagging problems.

by on Aug.12, 2014

The Tesla Model S has been highly rated, but there are a growing number of reports about nagging quality issues with the battery sedan.

It has been proclaimed Car of the Year, other critics ranking it among the best vehicles they’ve ever driven. But a small but growing list of critics is now raising concerns about the quality of the Tesla Model S.

That list includes influential Consumer Reports, which complains the magazine’s long-term test vehicle has had “more than its share of problems” – some of which echo the complaints of a Wisconsin doctor who recently won a legal battle with Tesla which ultimately purchased the vehicle back under the state’s lemon law.

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When first reviewing the Model S in May 2013, Consumer Reports gave it a score of 99 out of a possible 100, tying the best car the magazine had ever reviewed. But after a year of testing, and of listening to feedback from 637 owners, concerns are beginning to mount, CR reporting, “Given the number of bits and pieces Tesla has replaced on our car, it might be tempting to guess that its reliability score will go down.”

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