Quality isn’t always measured the same way, or so one might surmise from the results of the latest annual Total Quality Index that puts Fiat Chrysler in the industry lead.
The trans-Atlantic automaker was the top manufacturer for the first time since the study was launched in 1995, according to California automotive research firm Strategic Vision, and FCA products ranked at the top of the class in six of 27 individual vehicle categories.
The results come in sharp contrast to the findings of other recent surveys, such as the widely followed J.D. Power Initial Quality Study, where FCA was one of the bottom-ranked makers overall – Fiat the last among 33 brands and Chrysler ranked at 31st.
Officials at Strategic Vision counter that “counting problems” is no longer an effective way to measure quality, pointing out that even the worst brand is likely to experience just over one such complaint per vehicle.