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Lexus Leads Industry In Vehicle Dependability, Finds New JD Power Study

But automakers, overall, face problems with balky, high-tech infotainment systems.

by on Feb.25, 2015

Lexus was the top-ranked brand, while the Lexus GX was tops in its Midsize Premium segment.

For the fourth consecutive year, Lexus leads the industry in terms of longer-term vehicle reliability, according to a new study by J.D. Power and Associates.

But Detroit brands, notably General Motors’ Buick, also managed to crack the industry’s Top 10 in Power’s 2015 Vehicle Dependability Study, or VDS. The downside is that automakers, on the whole, are facing increased problems with their Bluetooth, navigation and other high-tech systems – often because of designed-in issues.

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Manufacturers can win over buyers with the latest technology, but lose them when those systems don’t work, said Renee Stephens, Powers’ vice president of U.S. automotive research. “Owners,” she added, “view in-vehicle technology issues as significant problems, and they typically don’t go away after the ownership honeymoon period is over.”

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Lincoln Tops Lexus in Long-term Vehicle Dependability Survey

Japanese still strong, but Detroit, European makers continue making reliability gains.

by on Mar.17, 2011

Lincoln lands the lead in the 2011 J.D. Power VDS with products like the MKZ.

Lincoln, the Ford Motor Co. luxury brand, has snatched the reliability crown away from long-time automotive reliability leader Lexus, underscoring Detroit’s significant improvements in the closely-watched J.D. Power Vehicle Dependability Survey.

 

While Japanese brands like Lexus, and its parent, Toyota, remain solidly dependable, according to the annual Power survey of owners of three-year-old cars, trucks and crossovers, European and American – as well as Korean — brands are making significant gains.

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The good news is that vehicle dependability is improving across the board, according to Power.  The average product included in the 2011 Vehicle Dependability Survey, or VDS, had an average of 151 problems per 100 vehicles, down from a score of 170 “PP100” just two years ago.

 

“Automakers, as a whole, have made significant improvements in reducing traditional problems, particularly with vehicle interiors; engines and transmissions; and steering and braking during the past several years,” said David Sargent, vice president of global vehicle research at J.D. Power and Associates.

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Buick, Jaguar Topple Lexus in J.D. Power Dependability Study

Vast gains in reliability give consumers reason to hang onto cars longer. Are differences among brands no longer significant?

by on Mar.19, 2009

Lexus slips to third in the Power Dependability Study, but still scores a best-ever with its 2006 LS430.

Lexus slips to third in the Power Dependability Study, but still scores a best-ever with its 2006 LS430.

Perennial quality leader Lexus was nudged aside by two determined challengers in the latest study of automotive reliability.  Buick and Jaguar led the list of brands that maintain their quality, even after three years on the road, according to the 2009 Vehicle Dependability Study.

The annual study found that Buick and Jaguar are the two new benchmarks in auto reliability, based on more than 50,000 surveys of U.S. motorists driving vehicles from the 2006 model-year.  But Lexus still has reason to be proud.  Four of its models took top honors in individual product categories – including the LS430, ranked number one among “Large Premium Cars.”  In fact, the LS sedan experienced a mere 61 problems per 100 vehicles (PP100) on the road, an all-time low, even accounting for changes made to the 2009 VDS survey.

The Dependability Study is one of a series of surveys the California-based Power conducts each year.  Perhaps the best known is the Initial Quality Study, or IQS, which asks owners to report on problems they experience during the first 90 days of ownership.  That’s become a real battleground among manufacturers, and has seen huge improvements, across the industry, in recent years.

Improving long-term reliability, experts stress, is a much more difficult challenge, and according to Power’s product research director, Neal Oddes, it is likely to have a significant impact, not only on the way an owner perceives a brand, but “it is (also) a good indicator of whether a consumer will repurchase a vehicle and recommend it to their friends.”

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