Dealing with car insurance after an accident is when drivers need good customer service and a fast response. According to the latest survey from Consumer Reports 86% of readers who filed were highly satisfied with the handling of their claims among 22 insurance companies.
All 22 rated companies scored well with an 81 or higher, but some did better than others. Among the highest-rated were NJM Insurance Group (New Jersey Manufacturers Insurance Company), USAA Group, Amica Mutual Group, and Auto-Owners Insurance Group of Companies, with overall satisfaction scores of 92 or higher. Customers for all four companies had relatively few problems with their claims.
The CR car insurance scores for claims-related problems and timely payment are based on the experiences of 28,241 respondents who filed claims that were settled or rejected from January 2006 to June 2009. The score reflects overall satisfaction with claims handling. A score of 100 would mean all readers were completely satisfied; 80, very satisfied, on average; 60, fairly well satisfied.
The bottom of the ratings include some well known, heavily marketed companies – Commerce Insurance, MetLife Auto, Travelers, Progressive Group, Farmers, Allstate and Nationwide.