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Posts Tagged ‘MyFord Touch’

Ford Facing Class Action Over MyFord Touch Problems

High-tech system takes hits for a variety of problems.

by on Jul.18, 2013

Ford has been taking a lot of heat for problems with its touch-based infotainment technology.

Ford has been taking some big hits in consumer surveys for the last several years due to problems with its various infotainment systems, notably the MyFord Touch and MyLincoln Touch technologies. And now those concerns could land it in court.

A federal class action has been filed in the U.S. District Court in Central California demanding “compensatory relief” on behalf of motorists who have been frustrated by the Ford infotainment systems – in particular, with the problems involving their touchscreen interface and generally software programming issues.

“The MyFord Touch problems in Ford vehicles are legion and now well-documented,” says Adam Levitt, a director at Grant & Eisenhofer, a law firm that specializes in consumer class action lawsuits. “Had consumers known about the numerous and widespread issues with the system in Ford’s cars, they would not have purchased or leased these vehicles. We intend to see that they are properly compensated for defective systems, and will call on Ford take affirmative steps to see that customers’ expectations are met.”

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Indeed, Ford has taken some sharp criticism in recent years after initially being hailed as a high-tech pioneer.  Five years ago, Ford was among the top mainstream manufacturers on the J.D. Power Initial Quality Survey. The IQS released last month found Ford sinking to well below industry average which, according to Power’s automotive research chief Dave Sargent, was almost entirely due to problems with the various Touch systems.

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First Drive: Revamped Edge’s MyFordTouch Needs Tweaks to Reach Full Potential

by on Apr.20, 2011

The 2011 Ford Edge received an extensive exterior freshening as well as industry-first technologies, features and conveniences.

If you base your opinion of the controversial MyFordTouch, the latest iteration of Ford’s revolutionary Sync infotainment system, on an hour or so with the system, your thoughts about it are likely to be negative. But spending a week with the system brings greater understanding.

Is it perfect? No? Despite improvements including a greatly expanded number of commands the system recognizes, it still needs more. Details, details, details. We’ll get to those.

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This Edge is a mid-cycle refresh of Ford’s wildly popular mid-size two-row crossover. There are improvements throughout the vehicle, including upgraded engines, slightly revised styling, bigger wheel options and improved fuel economy. But MyFordTouch is stealing most of the headlines.

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Ford installs sync software via Wi-Fi

First automaker to install infotainment software wirelessly?

by on Aug.26, 2010

The 2011 Ford Edge will use Wi-Fi technology to wirelessly download Sync software.

It’s becoming a wireless world, so why not the vehicle assembly line as well.

Ford says it is the first automaker to use Wi-Fi to send software to vehicles along an assembly line. The automaker is sending infotainment software to Wi-Fi-enabled MYFord Touch-equipped vehicles.

Ford installed the Wi-Fi equipment at its Oakville, Ontario, plant where it builds the Ford Edge and Lincoln MKX, both of which were refreshed for 2011. Next up for Wi-Fi updates will be the upcoming Ford Explorer, built in Chicago, and then plants that build the Focus around the world.

Wi-Fi capability eliminates the need for building, stocking multiple SYNC hardware modules, thus reducing manufacturing complexity and saving cost.

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“Using wireless software installation via Wi-Fi, we can stock just one type of SYNC module powering MyFord Touch and loaded with a basic software package,” explained Sukhwinder Wadhwa, SYNC global platform manager. “We eliminate around 90 unique part numbers, each of which would have to be updated every time a change is made – this system really boosts quality control.”

But turning a factory into a Wi-Fi hot spot was not easy.
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First Drive: 2011 Ford Edge

Refreshed crossover features updated engine lineup and infotainment options.

by on Aug.23, 2010

The 2011 Ford Edge Sport features 22-inch forged aluminum rims.

Just looking at the skin of the refreshed 2011 Ford Edge hardly scratches the surface of what’s new here.

Within the year, there will be three engine choices instead of just one. Two will have more power and all will have better fuel economy. On top of that is MyFord Touch, a huge upgrade on Ford’s Sync infotainment and communication system.

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The power increases from the 3.5- and 3.7-liter V6s were obvious with a push of the right foot. And while the upgraded infotainment systems are a huge step forward, there’s still some work to do to make them more user friendly.

While some aspects of the infotainment system still has a few bugs, the completely reworked interior it resides in is more stylish and more high-tech.

Ford showed the updated Edge to journalists last week at an in-depth preview in Nashville. After listening to presentations on everything that is new with the Edge, we spent time on some beautiful twisting roads where we found the Edge, and especially the Edge Sport, to have a noticeable bump in power.
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