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Lincoln Tops Lexus in Long-term Vehicle Dependability Survey

Japanese still strong, but Detroit, European makers continue making reliability gains.

by on Mar.17, 2011

Lincoln lands the lead in the 2011 J.D. Power VDS with products like the MKZ.

Lincoln, the Ford Motor Co. luxury brand, has snatched the reliability crown away from long-time automotive reliability leader Lexus, underscoring Detroit’s significant improvements in the closely-watched J.D. Power Vehicle Dependability Survey.

 

While Japanese brands like Lexus, and its parent, Toyota, remain solidly dependable, according to the annual Power survey of owners of three-year-old cars, trucks and crossovers, European and American – as well as Korean — brands are making significant gains.

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The good news is that vehicle dependability is improving across the board, according to Power.  The average product included in the 2011 Vehicle Dependability Survey, or VDS, had an average of 151 problems per 100 vehicles, down from a score of 170 “PP100” just two years ago.

 

“Automakers, as a whole, have made significant improvements in reducing traditional problems, particularly with vehicle interiors; engines and transmissions; and steering and braking during the past several years,” said David Sargent, vice president of global vehicle research at J.D. Power and Associates.

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Power Finds Dependability Lags Perceptions

Two-thirds of all makers post improvements in reliability.

by on Mar.18, 2010

Brands don't get the credit earned, including Lincoln, which placed 2nd in Dependability.

Perceptions often lag reality, especially in the auto industry, where some brands have far more quality problems than their image might reflect – and other have markedly better reliability than their reputation would suggest.

So, the results of the latest annual Vehicle Dependability Study, from J.D. Power and Associates, may take many folks by surprise.

The 2010 VDS, which looks at problems owners have experienced with three-year-old vehicles, finds Japanese makers capturing nine segment awards, while Detroit makers win seven and Europeans three.  But, more notably, the study reveals that a number of Detroit and Korean brands are performing far better than conventional wisdom might suggest.

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“Producing vehicles with world-class quality is just part of the battle for automakers,  said David Sargent, JDPA’s vice president of global vehicle research.  But, he adds, convincing consumers to believe in their quality is equally as important.”

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