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Lexus, Toyota Top Latest Consumer Reports Reliability Survey

CR yanks recommendation for Tesla Model S.

by on Oct.20, 2015

Lexus ranked at the top of the CR Automotive Reliability Study thanks to vehicles like the RX450h.

As has been the case consistently over the past few decades, Toyota and its upscale Lexus brand once again topped the 2015 Consumer Reports Automotive Reliability Study; but the annual survey of U.S. motor vehicle owners also revealed a number of surprises.

Among other things, the CR study shows big gaps between the best and worst manufacturers, whether Asian, American or European. And while some of the biggest reliability issues in recent years have involved advanced infotainment technologies, the 2015 study indicates U.S. motorists have also been experiencing serious problems with the latest, high-mileage transmissions.

Another unexpected finding comes as a bit of an embarrassment for Consumer Reports itself. Earlier this year, the magazine gave its highest rating ever to the Tesla Model S. But CR has now withdrawn its sought-after “Recommended Buy” endorsement from the battery car because of significant reliability issues.

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“Tesla has moved from ‘Average’ to ‘Below Average,’ said Jake Fisher, who oversees automotive testing for the non-profit magazine. “Were no longer recommending the Model S,” which suffered from a variety of issues, ranging from squeaks and rattles to drivetrain failures, as well as electric door handles that wouldn’t operate properly, explained Fisher.


Lexus Leads Industry In Vehicle Dependability, Finds New JD Power Study

But automakers, overall, face problems with balky, high-tech infotainment systems.

by on Feb.25, 2015

Lexus was the top-ranked brand, while the Lexus GX was tops in its Midsize Premium segment.

For the fourth consecutive year, Lexus leads the industry in terms of longer-term vehicle reliability, according to a new study by J.D. Power and Associates.

But Detroit brands, notably General Motors’ Buick, also managed to crack the industry’s Top 10 in Power’s 2015 Vehicle Dependability Study, or VDS. The downside is that automakers, on the whole, are facing increased problems with their Bluetooth, navigation and other high-tech systems – often because of designed-in issues.

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Manufacturers can win over buyers with the latest technology, but lose them when those systems don’t work, said Renee Stephens, Powers’ vice president of U.S. automotive research. “Owners,” she added, “view in-vehicle technology issues as significant problems, and they typically don’t go away after the ownership honeymoon period is over.”


Lexus Tops Vehicle Dependability Study – But GM Narrows Gap

Today’s cars, in general, are lasting longer than ever.

by on Feb.13, 2013

The Lexus RX350 tops its segment in the VDS.

Today’s vehicles are more reliable than ever, according to a new study, though Lexus remains the king when it comes to long-term dependability.

Nonetheless, the gap between import and domestic brands continues to close, with General Motors giving close chase to Toyota and its luxury brand Lexus, finds the J.D. Power and Associates’ 2013 Vehicle Dependability Study.

“The continuous improvement in long-term dependability means consumers should have more confidence in three-year-old vehicles, whether they are keeping their current vehicle or shopping for a used car, truck, crossover or SUV,” says David Sargent, vice president of global automotive at J.D. Power and Associates, or JDPA.

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Based on the responses from 37,000 owners of 2010-model cars, trucks and crossovers, the annual study shows that the number of problems being reported has fallen five percent since the previous report, known by the shorthand VDS.  On average, there were 126 problems for every 100 vehicles, or 126 PP100 in Power-speak, down from 132 in the 2012 study.  That’s the lowest figure since Power launched the widely-quoted measure of vehicle reliability in 1989.


Toyota Leads as Vehicle Dependability, Overall, Rises Sharply

But perceptions still lag reality for many brands.

by on Feb.15, 2012

2010 Lexus LS 600h L

The 2009 Lexus LS was ranked tops by the latest JD Power Vehicle Dependability Study.

Toyota and its Lexus luxury brand dominate the latest Vehicle Dependability Study, according to J.D. Power and Associates, though the annual VDS study shows that today’s cars, on the whole, are proving more reliable than ever.

But the Power report also reveals that perceptions continue to lag reality for some brands that have made major gains in recent years.

Of the 32 brands covered by the 2012 Vehicle Dependability Study, 25 showed improvements year-over-year, with five declining and one holding steady.  What’s particularly significant is that the latest survey focuses on vehicles built during the depths of the automotive industry’s worst downturn in decades, said Power Vice President David Sargent.

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“Despite facing immense challenges in 2009, automakers placed a keen focus on delivering outstanding levels of quality, which they understood would be essential to their long-term success,” noted Sargent, adding that, “Three years later, owners of these models are enjoying unprecedented levels of vehicle dependability.”


Lincoln Tops Lexus in Long-term Vehicle Dependability Survey

Japanese still strong, but Detroit, European makers continue making reliability gains.

by on Mar.17, 2011

Lincoln lands the lead in the 2011 J.D. Power VDS with products like the MKZ.

Lincoln, the Ford Motor Co. luxury brand, has snatched the reliability crown away from long-time automotive reliability leader Lexus, underscoring Detroit’s significant improvements in the closely-watched J.D. Power Vehicle Dependability Survey.


While Japanese brands like Lexus, and its parent, Toyota, remain solidly dependable, according to the annual Power survey of owners of three-year-old cars, trucks and crossovers, European and American – as well as Korean — brands are making significant gains.

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The good news is that vehicle dependability is improving across the board, according to Power.  The average product included in the 2011 Vehicle Dependability Survey, or VDS, had an average of 151 problems per 100 vehicles, down from a score of 170 “PP100” just two years ago.


“Automakers, as a whole, have made significant improvements in reducing traditional problems, particularly with vehicle interiors; engines and transmissions; and steering and braking during the past several years,” said David Sargent, vice president of global vehicle research at J.D. Power and Associates.