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Automakers Doing Better Job of Satisfying Customers, Finds New JD Power Study

by on Mar.16, 2017

Lexus topped the 2017 CSI, but has growing competition, notably including U.S. brands like Buick.

While consumers have had to suffer through a modest increase in quality and reliability issues in recent years – most in the form of balky electronics – automakers appear to be doing a better job of keeping their owners happy, according to a new study by J.D. Power and Associates.

When it comes to servicing the vehicles they sell, Power shows a “significant” uptick in the 2017 Customer Satisfaction Index. The CSI focuses on how owners feel things went at franchised dealer and independent service facilities. The latest study calls out Lexus as tops among luxury brands, Buick among mainstream marques.

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“The quality of work—doing the job right the first time—can noticeably affect customer satisfaction and loyalty, but it shouldn’t be viewed in a vacuum,” said Chris Sutton, vice president, U.S. automotive retail practice at J.D. Power. “Proactive communication with the customer, especially while the car is being serviced, is one element that has a direct influence on loyalty.”

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Lexus to Add UX Concept to Line-Up

A large flagship ute may follow, TheDetroitBureau.com has learned.

by on Mar.14, 2017

The styling renaissance continues at Lexus with the debut of the UX Concept, although its likely it won't be a "concept" much longer.

Adapting to a rapidly shifting automotive environment, Lexus is reportedly set to transform the UX concept vehicle into its latest production SUV.

First revealed at the Paris Motor Show last September, the UX would join the best-selling RX, the full-size LX, and the relatively new NX in Lexus showrooms. But it could be just one of several new crossovers coming from the Japanese luxury brand, with Lexus also looking at a possible flagship model that would serve as a complement to the LS sedan.

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“We are doing (the UX), Lexus Executive Vice President Yoshihiro Sawa told Australia’s Motoring magazine. “It’s not so far away.” (more…)

Lexus Wants Buyers to Plug in with LS 500h Hybrid Flagship

Lighter, more advanced battery drive system merges with Japanese artisanal design.

by on Mar.07, 2017

The new 2018 Lexus LS 500h made its debut at the Geneva Motor Show.

Two months after unveiling its all-new LS flagship sedan, Lexus is back at it, rolling out the plug-in hybrid version at the 2017 Geneva Motor Show.

Where the next-generation LS 500 – which debuted at the Detroit Auto Show – opted for a twin-turbo V-6, the Lexus LS 500h will be motivated by a complex new driveline that not only combines gas and electric power sources but also two separate gearboxes.

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The one thing that doesn’t change is the basic exterior design, which adopts the more aggressive look called for by parent Toyota Motor Corp. CEO Akio Toyoda who, in a visit to the 2015 Detroit Auto Show, declared Lexus would put more “passion” into both its design and driving dynamics. With its yawning spindle grille and creased sheet metal, both versions of the new LS offer a more exciting and distinctive design than the staid, classic Lexus cruisers of the past. (more…)

Lexus to Reveal New LS 500h Hybrid in Geneva

New body, new platform, new powertrain.

by on Feb.14, 2017

The new 2018 Lexus LS 500h will make its debut at the Geneva Motor Show next month.

We got our first look at the next-generation Lexus LS during the North American International Auto Show in Detroit. Now, the automaker says it will roll out the hybrid version of its flagship sedan during the upcoming Geneva Motor Show.

Like the gasoline-powered version, the 2018 Lexus LS 500h will adopt a new and much more aggressive body language. But the Japanese luxury brand is keeping mum about what it has in store under that more shapely hood, offering only this one teaser image.

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That said, some details about the new hybrid have begun leaking out. And expectations are that Lexus will try to boost the performance quotient with the new 500h, in keeping with broader market trends, rather than focusing solely on fuel efficiency. (more…)

First Drive: Lexus RC 350 F Sport

Really a coupe with a low-slung exterior that is sleek and harmonious.

by on Jan.27, 2017

The 2017 Lexus RC 350 F Sport is giving some luxury buyers a reason to come back to coupes.

Even as the sales and popularity of utility vehicles climb, manufacturers continue to entice consumers with passenger cars that blend styling, performance and technology into a nifty package.

A case in point is the 2017 Lexus RC 350 F Sport, which even on ordinary urban-area roads delivers spirited driving on a solid chassis. The car’s basic feeling for the road is enhanced by the powertrain and complemented by features that help keep the driver focused on the road and the traffic around the car.

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The RC 350 is a coupe, which really does mean the car has only two doors. But while Lexus parent company, Toyota Motor Co., has received a substantial amount of criticism over the years for designing cars with too many disparate elements, the basic exterior styling of the low-slung RC 350 is sleek and harmonious. (more…)

Lexus Aims to Set New Benchmark with 5th-Gen LS

But has the luxury world moved on?

by on Jan.10, 2017

The fifth-generation Lexus LS flagship may not be as impactful as when it debuted in 1989.

When the original Lexus LS made its debut at the 1989 North American International Auto Show, it stood the luxury automotive market on its head. Now the Japanese automaker is back at the NAIAS and hoping that the fifth-generation remake of its flagship sedan will once again set an industry benchmark.

But things have changed dramatically in the intervening years, and the question is whether the new 2018 Lexus will have the relevancy of the original, despite all its refinement and features and a design that is far more cutting edge than almost any other Lexus product before it.

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“It is the car that launched a company,” said Jeff Bracken, the U.S. manager of the Lexus brand, as the 2018 LS sedan rolled onto the stage at Detroit’s Cobo Center. (more…)

Luxury SUVs Outselling Sedans for the First Time

Redefining luxury.

by on Dec.12, 2016

Mercedes' C-Class sedan was the top selling luxury sedan in the U.S. this year, and Mercedes was the top selling luxury brand.

Barring an unforeseen December setback, Mercedes-Benz will top the U.S. luxury market this year. And its C-Class will top the sedan sales chart, as well.

But that’s not the victory it might seem, at least when it comes to the C-Class. So far this year, SUVs, not sedans, have been dominating the American vehicle luxury market, the Lexus RX outselling the Mercedes C-Class by about 35%.

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“Low gas prices, changing consumer tastes and attractive new vehicles are creating the perfect environment for luxury SUV sales to grow,” said Jessica Caldwell, executive director of industry analysis for research firm Edmunds. “Given that luxury brand loyalty rates are typically higher than for volume brands, this trend has the potential to affect this vehicle segment for years to come.” (more…)

Lexus Teases New LS Flagship Ahead of Detroit Show Debut

New sedan to deliver “dynamic experience” and “visionary technology.”

by on Dec.08, 2016

A teaser image of the 2018 Lexus LS sedan.

We’re expecting three big announcements from Toyota at the North American International Auto Show in Detroit next month, and the Japanese giant says the unveiling of an all-new Lexus LS flagship will be one of the headline-making events.

It’s an appropriate place to preview the sedan, the maker reminds us, noting that the very first Lexus LS 400 made its debut in Detroit in 1989 – the debut of the then-new Japanese luxury brand helping mark the very first “international” show in the Motor City.

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Considering the current Lexus LS is the oldest full-size premium luxury vehicle on the market and desperately needs an update, big expectations are in order for a vehicle that Lexus promises will deliver both a “dynamic experience” and “visionary technology.”

(more…)

Lexus Teases UX Concept Ahead of Paris Debut

Look Ma, no mirrors.

by on Sep.08, 2016

Lexus is teasing its UX Concept that will be shown at the Paris Motor Show soon. The SUV could join the LX and NX in the line-up.

Lexus is offering up a tease of the new UX crossover-utility vehicle concept coming to the Paris Motor Show later this month and, in the process, giving us a hint of the new design direction it will be taking.

For now, Toyota’s luxury arm isn’t saying much about the UX, beyond signaling that it was developed at its ED2, its European Design Center and noting that, “Its strongly differentiated identity is meant to appeal to a progressive, urban audience living in a connected environment.” That would suggest it could be taking aim at such upscale competitors as the Audi Q2.

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Ever since Toyota CEO Akio Toyoda declared the need to add more “passion” to the Lexus brand, its designers have been pushing the boundaries, sometimes a little too far, say the critics, with show cars like the original NX prototype. The new Lexus UX doesn’t appear to be backing off of that trend. (more…)

Lexus Debuts Third-Gen IS in Beijing

Latest iteration of the brand's entry-level car gets styling upgrades.

by on Apr.25, 2016

The next generation Lexus IS gets a substantive exterior update from its predecessor, but designers stopped just shy of a complete makeover.

It appears that the folks at Lexus know a good thing when they see it because the brand’s newly unveiled IS entry-level model gets an exterior makeover that borrows heavily from its predecessor and that was by design.

“Because the original styling of the current IS has proved so popular, Lexus has kept the essence of car’s exterior appearance intact,” the company noted at the debut of the new model at the Beijing Auto Show.

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That said, the words “borrow” and “unchanged” aren’t the same. The third-generation model sees upgrades to the front fascia with new headlamps, large air intakes and a new take of the brand’s “spindle” grille. (more…)