In the latest crisis to hammer the giant ride-sharing service, Uber CEO Travis Kalanick says he need “leadership help” in the wake of a confrontation with one of the company’s drivers.
Uber has seen a wave of customer defections in recent weeks, as a result of a series of issues, including sexual harassment claims. Kalanick, who has often feuded with critics, touched off a new storm this week as a dashboard video surfaced showing him engaged in a heated argument with an Uber driver who had complained about a cut in the fees he was receiving.
“Some people don’t like to take responsibility for their own (problems),” Kalanick says in the video, which was published by the Bloomberg news service. “They blame everything in their life on somebody else. Good luck!” he shouted as he slammed the vehicle’s door.