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Toyota Talks to Customers About Sticking Pedals

Video Transcript of Toyota Motor Sales president Jim Lentz’s claims about the ongoing recall controversy.

by on Feb.01, 2010

"And we’re redoubling our efforts to ensure this does not happen again."

Toyota has prepared a video to try to explain the ongoing sticking pedal controversy.  Herewith is the transcript of the tape.

The views expressed are Toyota’s, not’s – Ken Zino, editor-in-chief.

“Hi, I’m Jim Lentz, president of Toyota Motor Sales USA.  I want to let you know that we have developed a comprehensive plan to fix the sticking pedal situation in recalled Toyota vehicles.

‘But first, I want to sincerely apologize to Toyota owners.

‘I know that our recalls have caused many of you concern… and for that  … I am truly sorry.


‘Toyota has always prided itself on building high quality, durable cars that customers can depend on…and I know that we have let you down. I want you to know that all 172,000-plus Toyota and dealership employees across North America will work hard to fix your vehicle properly and regain your trust.

‘In fact, many of our dealers will have extended hours and some will remain open 24 hours a day to get this job done.