Detroit Bureau on Twitter

Posts Tagged ‘jd power iqs’

Volvo Offering Lifetime Warranty on Repairs

Program covers both parts and labor on post-warranty service.

by on Jul.10, 2015

Once your new Volvo comes off warranty you'd only have to pay for a covered repair once, even if the part breaks again.

Tired of fixing your old car and then having to pay for the same repair a year or two later? Volvo has an answer for you.

The Swedish maker has introduced a new lifetime warranty on repair parts and labor it’s calling the “Pay Once and Never Pay Again” program. The program appears to be aimed at both building the brand’s image and helping drive more repair work into dealer service bays.

Subscribe for Free!

“The lifetime parts and labor warranty is a commitment to both quality vehicles and quality customer relationships,” says Lex Kerssemakers, the recently appointed President and CEO of Volvo Cars of North America, “everyone should feel confident that Volvo is here to support our customers throughout the ownership of their vehicle.”

(more…)

Voice Recognition is the #1 Problem for New Car Buyers

“Sorry, I couldn’t understand.”

by on Aug.29, 2014

Programming systems like the Cadillac CUE can be a nightmare due to faulty voice recognition.

Call it a communications breakdown. If you’ve ever tried to use your car’s voice recognition system to dial a phone number only to have it change the radio station to a disco channel, you’re not alone. A new J.D. Power study reports that voice recognition has become the single largest source of complaints about new vehicles.

And problems pairing smartphones to a vehicle’s Bluetooth system is the second most common problem, according to the J.D. Power 2014 Multimedia Quality and Satisfaction Study.

Auto Insight!

“Voice recognition and device connectivity are often inherent to the technology design and cannot be fixed at the dealership, creating a high level of angst among new-vehicle owners,” said Mike VanNieuwkuyk, executive director of global automotive at J.D. Power.

(more…)

The Top-Ranked Vehicles in the JD Power 2014 Initial Quality Study

It doesn't always depend on how much you spend.

by on Jun.18, 2014

The Hyundai Accent scored second only to the Porsche Panamera among all 207 models included in the 2014 JD Power Initial Quality Study.

While the typical 2014 model posted a “somewhat unusual” dip in quality, at least according to the latest J.D. Power Initial Quality Study, there were a number of stellar performers on the list – including some significant surprises.

Porsche led the list among 32 brands covered by the 2014 IQS, while the German maker’s 4-door sports car, the Panamera, had the “single-lowest” number of problems among any of the 207 models the annual survey of U.S. owners covered.

In Drive!

Even more surprising, perhaps, was the fact that Korean carmaker Hyundai came in fourth overall, and was the highest-ranked of all mainstream makers, beating out such familiar quality leaders as Toyota and Honda. And the little Hyundai Accent, at the other end of the price spectrum from the Porsche Panamera, was the second most problem-free vehicle, the new J.D. Power study found.

“You have some very expensive cars at the top,” noted Dave Sargent, Power’s lead automotive analyst, “and very inexpensive ones.”

(more…)

Quality Makes Big Gains, Says JD Power, But Tech Headaches Worsen

High-tech issues now the most serious issue for most manufacturers.

by on Jun.20, 2012

The newly redesigned Porsche 911 posted the best score in the history of the IQS.

Forget the flats, the rattles and wind noise, even the balky transmissions.  These days, the biggest headache for a new car buyer is likely to be the voice controlled infotainment system.

The good news is that the latest crop of new cars, trucks and crossovers are “better than ever,” according to the 2012 J.D. Power Initial Quality Study.  But while manufacturers have largely overcome the defects and malfunctions that traditionally plagued buyers, motorists are experiencing more issues with the latest in-car technologies, such as voice-controlled navigation and Bluetooth hands-free phones.

Subscribe for Free!

The annual IQS asks owners to report on both defects and design-related issues during the first months after they’ve driven their new products home.  On average, the 2012 study found an average 102 “problems” for every 100 new vehicles.  That’s down from 107 “PP100” in 2011, to use Power-speak.

“This is, without doubt, the best level of quality we’ve ever seen,” noted Dave Sargent, vice president of global automotive at J.D. Power and Associates, or JDPA.

(more…)