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Posts Tagged ‘J.D. Power survey’

Buick, Porsche Take Top Ranks in Power’s Sales Satisfaction Index

Dealers going high-tech to keep up with cars, customers.

by on Nov.10, 2016

Buick topped the 2017 J.D. Power Sales Satisfaction Index, which measures how happy buyers are with the sales process.

Buying a car isn’t an easy process these days. As vehicles get more complex, so does the once-simple process of finding the right car, truck or crossover – and then understanding all of its features. That’s why it’s increasingly important for customers to have access not just to the traditional salesperson but vehicle specialists, notes market research firm J.D. Power and Associates in its latest Sales Satisfaction Index.

The annual study delivers a few surprises as it examines how pleased shoppers were with the new vehicle buying process. Porsche, which has also led a number of recent quality studies, was top brand overall. But resurgent Buick was named the top mainstream brand, according to the 2017 SSI study.

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“Owners can be challenged with the complexity of today’s vehicles,” said Chris Sutton, vice president of automotive retail practices at J.D. Power. That’s why it’s critical for dealers to employ specialists who can “show the technology to the owner (to) really ensure the customer gets the most benefit out of their vehicle.” (more…)

Tesla, Smart, Jaguar, Land Rover Among Brands Bedeviled by Software Glitches

Auto industry, in general, struggling to deal with high-tech problems.

by on May.25, 2016

A number of owners have reported problems with the Model S, including doors that won't open, bad chargers and faulty motors.

(This story has been updated to reflect new comments and questions by Volvo, one of the makers cited by J.D. Power.)

The good news is that automakers are loading up today’s vehicles with more and more high-tech safety, performance and infotainment technology. The bad news is that these systems are generating more and more complaints from consumers frustrated by balky and poorly written software.

Smart, Tesla, Jaguar and Land Rover are three of the brands that are generating some of the highest number of complaints, according to a new study by J.D. Power and Associates. According to the research firm, the number of complaints about vehicle software filed with the National Highway Traffic Safety Administration have been growing rapidly in recent years, jumping 22% in 2015 alone.

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“Consumer complaints are the canaries in the coal mine for automobile manufacturers when it comes to anticipating future recalls and longer-term customer satisfaction,” said Renee Stephens, vice president of U.S. automotive at J.D. Power, in a statement. “Software-related problems have become much more prevalent and, if not addressed, could begin to erode consumer trust in new automotive technology.” (more…)

Millennials Interest in New Vehicles Rises with Technology Available

Self-driving cars appealing to younger drivers.

by on Apr.28, 2016

Self-driving vehicles may improve the mobility of baby boomers some day, if they learn to trust the vehicles.

While self-driving cars are expected to increase the mobility of aging baby boomers, but they are still skeptical about the technology that piloting those vehicles. Conversely, younger drivers are seemingly enthralled by the possibilities the cars represent, a new study finds.

Gen Y or “Millennials” between the ages of 21 and 34 and younger Gen Z, which is just getting driver’s licenses, have substantially more interest in automated driving, according to the 2016 edition of the Tech Choice Study that J.D. Power presented to the Automotive Press Association in Detroit.

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“You often hear that younger people aren’t interested in driving. Maybe it’s just the Millennials don’t have the baggage about driving that Baby Boomers do,” said Kristin Kolodge, director of driver interaction and HMI at J.D. Power who supervised the study. “The just have a fresh perspective,” she said. (more…)

Gen Y Now Buying More Cars than Gen Xers

Both still behind Baby Boomers in purchases.

by on Jul.31, 2014

A new J.D. Power survey says Millennials may just want to own cars after all. In fact, they are buying new cars in greater numbers than Gen Xers.

While a number of recent studies have suggested that Millennials would prefer to text rather than drive, they’re apparently beginning to buy cars, as well as iPads, in ever-increasing numbers.

In fact, Gen Y now is generating a larger share of U.S. new vehicle sales than older Gen Xers, according to a new survey by J.D. Power and Associates. But both groups still lag well behind Baby Boomers who continue to be the largest group of car buyers in the U.S.

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“As Gen Y consumers enter new life stages, earn higher incomes and grow their families, their ability and desire to acquire new vehicles is increasing,” said Thomas King, a J.D. Power vice president. (more…)