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Posts Tagged ‘infotainment problems’

Wonky Tech, Balky Transmissions: New Power Study Reveals Industry’s Biggest Quality Problems

Navigation and voice control generate the largest number of complaints, finds 2016 IQS.

by on Jun.22, 2016

Customers may be demanding the latest tech but it's also the biggest source of complaints.

You tap a button on the steering wheel, wait for the beep and read out the address you’re looking for in a suburb of Detroit. After a seemingly interminable wait, the car’s voice-controlled navigation system responds – directing you to a location in Delaware.

Wonky navigation systems, especially those using voice control, are the single biggest complaint motorists have about their 2016 cars, according to the latest J.D. Power Initial Quality Study, with problems involving high-tech systems, in general, accounting for a full 24% of the “problems” reported in the new study.

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But while traditional complaints such as faulty engines and loose exterior trim, have declined sharply in recent years, mechanical defects haven’t vanished entirely. If anything, consumers are growing frustrated by the latest generation of 8- and 9-speed transmissions, according to Renee Stephens, the chief automotive analyst with J.D. Power and Associates.

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Automakers Enhance Their APEAL, with Koreans Setting the Pace

Safety tech wins thumbs up, but balky infotainment systems generate grumbles.

by on Jul.22, 2015

Mini showed the biggest improvement overall, thanks to the new Cooper hardtop.

When it comes to adding new high-tech hardware to their vehicles, automakers are generating a mix of both praise and complaints, according to a new study by J.D. Power and Associates.

On the whole, new vehicle buyers have rated their 2015 models higher than ever, and Power’s 20th annual APEAL study gives a chunk of the credit to the latest safety technologies, such as blind-spot monitoring and forward collision warning systems. At the same time, motorists registered a number of complaints about faulty infotainment hardware and balky voice recognition systems.

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With rare exception, automakers saw their APEAL scores improve this year, the overall average rising to 798 points out of a possible 1,000. But the Korean makers collectively posted the biggest improvements, while the Japanese lagged behind the industry on the whole.

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Infotainment Systems are the Plague of the Auto Industry, Says Consumer Reports

Japanese makers retain lead in quality, reliability.

by on Oct.27, 2014

CR gives thumbs up to the Toyota Camry, the magazine predicting good reliability for the 2015 update.

The quality of the cars sold on the U.S. market has hit a plateau, and motorists can put the blame on new technologies – especially the infotainment systems that have become increasingly common on today’s models, according to a new study by Consumer Reports.

The influential non-profit publication likened the issue to a “reliability plague,” chief auto tester Jake Fisher noting that, if anything, the latest annual Consumer Reports Automotive Reliability study might be downplaying the problem because it reports only actual defects.

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The situation would be even worse if the study included complaints about just how difficult many infotainment systems are to operate.

“The big problem is infotainment. Take that out and (the quality of) cars would be improving,” said Fisher, during an appearance before the Detroit Automotive Press Association.

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Voice Recognition is the #1 Problem for New Car Buyers

“Sorry, I couldn’t understand.”

by on Aug.29, 2014

Programming systems like the Cadillac CUE can be a nightmare due to faulty voice recognition.

Call it a communications breakdown. If you’ve ever tried to use your car’s voice recognition system to dial a phone number only to have it change the radio station to a disco channel, you’re not alone. A new J.D. Power study reports that voice recognition has become the single largest source of complaints about new vehicles.

And problems pairing smartphones to a vehicle’s Bluetooth system is the second most common problem, according to the J.D. Power 2014 Multimedia Quality and Satisfaction Study.

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“Voice recognition and device connectivity are often inherent to the technology design and cannot be fixed at the dealership, creating a high level of angst among new-vehicle owners,” said Mike VanNieuwkuyk, executive director of global automotive at J.D. Power.

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Ford Produces 10 Millionth Sync-Equipped Vehicle

Technology draws in new buyers – but also creates headaches for Detroit maker.

by on Nov.27, 2013

Ford's latest Sync update permits th maker to draw a number of smartphone apps into the vehicle, including the Pandora music service.

Depending upon your point of view about in-car technology, the announcement from Ford could be seen as good news or bad news – or perhaps a little bit of both.

The maker this month produced its 10 millionth vehicle equipped with the Sync infotainment system.  That’s just six years after Ford first rolled out the technology developed in cooperation with tech giant Microsoft.

“SYNC has helped us to think and act more like a technology company,” said Jim Farley, Ford executive vice president of global marketing, sales and service. “It has forever changed how we look at our business and how we respond to our customers.”

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Since its introduction, Sync has fostered some major changes in the auto industry and there’s not a brand to be found today that isn’t offering at least a basic in-car infotainment system. But while Ford claims Sync – and the MyFordTouch and MyLincolnTouch infotainment systems – have drawn plenty of young, tech-savvy buyers into the brand’s showrooms, the technology has also created plenty of headaches for owners and for Ford which has seen its quality ratings tumble, in large parts due to problems with its infotainment systems.

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GM Tops Power’s Initial Quality Survey for 1st Time

High-tech problems are now car buyers’ biggest headache.

by on Jun.19, 2013

Hot Wheels...the Camaro was one of eight segment winners for GM in the 2013 IQS.

After years lagging the imports, General Motors has surged to the top of the charts in the 2013 J.D. Power Initial Quality Survey, the most influential measure of vehicle quality during the first months off the showroom lot.

The new study also reveals that, on the whole, the quality of this year’s cars, trucks and crossovers actually declined a bit from 2012 – a decline largely the result of design-related problems that, for the most part, can’t be resolved at the dealership. Issued related to the latest infotainment systems and other high-tech devices are the single largest source of these buyer headaches, according to J.D. Power.

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On the positive side, “Manufacturers are doing a lot better when it comes to engines and chasses and other mechanical systems,” explained Dave Sargent, the head of automotive research for California-based J.D. Power and Associates. “Most of the problems people are now reporting involve the latest technology.”

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Quality Makes Big Gains, Says JD Power, But Tech Headaches Worsen

High-tech issues now the most serious issue for most manufacturers.

by on Jun.20, 2012

The newly redesigned Porsche 911 posted the best score in the history of the IQS.

Forget the flats, the rattles and wind noise, even the balky transmissions.  These days, the biggest headache for a new car buyer is likely to be the voice controlled infotainment system.

The good news is that the latest crop of new cars, trucks and crossovers are “better than ever,” according to the 2012 J.D. Power Initial Quality Study.  But while manufacturers have largely overcome the defects and malfunctions that traditionally plagued buyers, motorists are experiencing more issues with the latest in-car technologies, such as voice-controlled navigation and Bluetooth hands-free phones.

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The annual IQS asks owners to report on both defects and design-related issues during the first months after they’ve driven their new products home.  On average, the 2012 study found an average 102 “problems” for every 100 new vehicles.  That’s down from 107 “PP100” in 2011, to use Power-speak.

“This is, without doubt, the best level of quality we’ve ever seen,” noted Dave Sargent, vice president of global automotive at J.D. Power and Associates, or JDPA.

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