You tap a button on the steering wheel, wait for the beep and read out the address you’re looking for in a suburb of Detroit. After a seemingly interminable wait, the car’s voice-controlled navigation system responds – directing you to a location in Delaware.
Wonky navigation systems, especially those using voice control, are the single biggest complaint motorists have about their 2016 cars, according to the latest J.D. Power Initial Quality Study, with problems involving high-tech systems, in general, accounting for a full 24% of the “problems” reported in the new study.
But while traditional complaints such as faulty engines and loose exterior trim, have declined sharply in recent years, mechanical defects haven’t vanished entirely. If anything, consumers are growing frustrated by the latest generation of 8- and 9-speed transmissions, according to Renee Stephens, the chief automotive analyst with J.D. Power and Associates.