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Japanese Automakers Slide, Koreans Surge in New J.D. Power Initial Quality Study

Japanese brands, as a group, post worst performance in 29 years.

by on Jun.17, 2015

Hyundai has scored major gains in quality with products like the 2015 Tucson, according to Power.

This story contains updated information.

If the latest J.D. Power survey is any indication, you might need to re-think just about everything you thought you knew about automotive quality.

The latest Initial Quality Survey, or IQS, finds that Japanese automakers, on the whole, have suffered a significant slide in the quality charts, with only three brands in the Top 10 this year. But the real shocker might be the surge in Korean quality. Kia, a brand long known for cheap, mediocre products, was second, behind top-ranked Porsche, with Hyundai ranked fourth. Jaguar, also struggling to reverse a reputation for poor quality, was third.

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For the Korean brands, which are caught up in a ferocious battle for market, the survey results represent a measure of vindication.  “We are extremely proud of the results,” said Mike Ofiara, a spokesman for Kia, which finished second in the overall ranking. “We’ve come a very long way. It’s representative of a lot of hard work by a lot of people.”

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Buyers Question Value of Trouble-Prone Tech Features

New JD Power APEAL study finds buyers, on whole, less satisfied with latest vehicles.

by on Jul.23, 2014

Porsche dominates APEAL with products like the 911.

Automakers are intent on entering the connected world, loading their latest vehicles up with high-tech features such as 4G WiFi hotspots, voice-operated navigation, and even infotainment systems that can read out Facebook posts. But while these may appeal to young, tech-savvy shoppers, other buyers question the benefits, according to a new report by J.D. Power and Associates.

The quality consultancy’s latest APEAL study finds that, on the whole, car buyers are slightly less pleased with the new cars, trucks and crossovers they are being offered this year. But the survey of recent buyers did find gains in owner satisfaction when it comes to improvements in vehicle fuel economy. Buyers are much more ambiguous about high-tech additions to their new vehicles.

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Porsche was the highest-ranked brand in the latest study, while Hyundai delivered a surprise by landing the top spot among mainstream brands.

“Manufacturers often look to new features and technologies to keep their vehicles fresh and attractive, but designing systems that consumers find intuitive and easy to use has been a challenge,” said Power Vice President Renee Stephens.

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The Top-Ranked Vehicles in the JD Power 2014 Initial Quality Study

It doesn't always depend on how much you spend.

by on Jun.18, 2014

The Hyundai Accent scored second only to the Porsche Panamera among all 207 models included in the 2014 JD Power Initial Quality Study.

While the typical 2014 model posted a “somewhat unusual” dip in quality, at least according to the latest J.D. Power Initial Quality Study, there were a number of stellar performers on the list – including some significant surprises.

Porsche led the list among 32 brands covered by the 2014 IQS, while the German maker’s 4-door sports car, the Panamera, had the “single-lowest” number of problems among any of the 207 models the annual survey of U.S. owners covered.

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Even more surprising, perhaps, was the fact that Korean carmaker Hyundai came in fourth overall, and was the highest-ranked of all mainstream makers, beating out such familiar quality leaders as Toyota and Honda. And the little Hyundai Accent, at the other end of the price spectrum from the Porsche Panamera, was the second most problem-free vehicle, the new J.D. Power study found.

“You have some very expensive cars at the top,” noted Dave Sargent, Power’s lead automotive analyst, “and very inexpensive ones.”

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