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GM Offers Gift Cards to Get Owners to Make Recall Repairs

$25 cards will be activated after ignition switch repairs are completed.

by on Nov.06, 2014

General Motors is using $25 gift cards from Amazon and other retailers to lure owners of recalled vehicles into dealers to complete repairs.

With at least 30 deaths now attributed to a defective ignition switch in more than 2 million General Motors vehicles sold in the U.S., you might think owners would race to get the deadly problem fixed as soon as possible. In fact, despite a widely publicized recall, only slightly more than half of the owners have yet dealt with the problem.

Some have delayed because of an initial shortage of replacement parts. But it is normal, according to federal data, for a sizable share of motorists to ignore recall notices for even the most deadly defects.

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Chrysler is struggling with a similar issue. It recalled 2.3 million Jeeps for to install trailer hitches to solve a problem with exposed fuel tanks that may catch fire. Only 119,000 owners have responded to the notices with just 90,000 getting the repairs done. The maker is currently setting up a website to raise the response rate. (more…)

GM Recalling Another 524K Vehicles

Latest actions push total to nearly 30 million.

by on Oct.03, 2014

General Motors is recalling 410,000 Cadillac SRX SUVs from 2010 to 2015 for a suspension problem.

General Motors is adding another 524,000 vehicles to its seemingly never-ending tally of recalled cars and trucks. The latest actions put the maker just shy of 30 million vehicles since the beginning of the year.

The automaker on Monday recalled 120,000 2010-15 Cadillac SRX SUVs in China and Canada for suspension issues, but declined to release the number of vehicles in the U.S. affected by the problem.

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Today, GM said it would include 290,107 2010-15 Cadillac SRX and 2011-12 Saab 9-4X SUVs in the U.S. with the problem. (more…)

Feds Push for New Laws to Speed Recalls, Raise Fines

by on Jul.21, 2014

GM's failure to recall a faulty ignition switch sooner is generating a wave of effort to change the rules about automotive safety.

A record-setting year for recalls and high-profile problems with General Motors and Toyota are mixing together to create a cauldron of proposed laws aimed at making automakers be accountable or pay up in a significant way.

In fact, some members of Congress and the Obama administration are pushing for changes that would force automakers to move more quickly to report potential problems and dramatically stiffen the penalties for attempting to skirt those rules.

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When General Motors admitted to wrongdoing in the handling of its faulty ignition switch, it received a record fine of $35 million from the National Highway Traffic Safety Administration (NHTSA). The previous high was $17.5 million paid by Toyota related to its unintended acceleration problems. That figure was doubled to the current level in 2012. (more…)

Sen. McCaskill Blasts GM’s Top Attorney; Calls Millikin Incompetent

Blumenthal believes Justice Department will find a “cover up.”

by on Jul.17, 2014

General Motors CEO Mary Barra testifies before a Senate Transportation Subcommittee on Consumer Protection, Product Safety & Insurance.

After praising GM CEO Mary Barra in her opening remarks, Sen. Claire McCaskill (D-Mo.) later took her to task for not firing the automaker’s top lawyer, Michael Millikin, during a senate hearing today.

McCaskill, who chairs the senate subcommittee holding the hearing, blasted Millikin calling him incompetent, then asked Barra why she didn’t fire him.

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She also questioned why Millikin didn’t inform the automaker’s board or the U.S. Securities and Exchange Commission about possible punitive damages related to GM’s settling of previous cases. (more…)

GM Recalls Another 1.3 Million Vehicles

Power steering issue prompts the latest action.

by on Mar.31, 2014

GM recalled 1.3 million vehicles today, including the 2009 Pontiac G6, for power steering issues.

The torrent of General Motors’ recalls continued today when the company announced it was recalling 1.3 million cars because they may experience a sudden loss of electric power steering.

The recall of GM products is becoming a regular occurrence and this action puts the automaker at more than 5 million vehicles recalled in March.

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Last Friday, the maker added another 971,000 products covered by a deadly ignition switch problem as well as another 172,000 newer Chevrolet Cruze sedans and 490,000 full-size Chevy and GMC pickups and sport-utility vehicles. (more…)

Handling of GM Recall Spurs Changes in Reporting Bill

Senators want more information available sooner.

by on Mar.26, 2014

Sen. Richard Blumenthal asked U.S. Attorney General Eric Hold to force General Motors to set up an fund to compensate victims.

The controversy surrounding the handling of General Motors’ recall of 1.6 million vehicles due faulty ignition switches is prompting lawmakers to propose changes to how problems are reported.

Sens. Edward Markey, D-Mass., and Richard Blumenthal, D-Conn., introduced legislation revising the National Highway Traffic Safety Administration’s (NHTSA) Early Warning System.

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The bill mandates automakers to provide regulators with more information regarding fatal crashes and for the U.S. government to make that information more easily accessible to the public. (more…)

GM Recalling Nearly 250,000 Crossovers

Defective seatbelts blamed.

by on Aug.17, 2010

Nearly a quarter-million GM vehicles -- including this 2010 Buick Enclave -- are covered by the recall.

Potentially defective second-row seatbelts have led to a recall order from General Motors involving nearly a quarter-million of its most popular crossover-utility vehicles, the automaker has announced.

In all, the move impacts 243,403 2009 and 2010-model Chevrolet Traverse, Buick Enclave, GMC Acadia and Saturn Outlook CUVs, all sharing the same underlying platform and key components – including the suspect seatbelts.

The situation involves a belt latch that can inadvertently be released under certain conditions – meaning a passenger would not be properly constrained during a crash.  It is also possible that the belt buckle could receive cosmetic damage, even the latch functions properly, under certain circumstances, according to GM.

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“Because of the potential for a false-latch condition,” said Jeff Boyer, GM executive director of safety, “we want customers to return their vehicles to have the recall repair performed as soon as possible.”

(more…)