Have a complaint, a question or an idea you’d like to share with Ford Motor Co.? The maker says it’s ready, willing and, now able to listen, thanks to its new “Your Ideas” portal, which will be part of a new website the maker has titled TheFordStory.com.
The new portal will permit users to post their thoughts, then see what others have to say in response. Users will be able to rate and review what others have to say, as well.
“Ford continues to push the envelope when it comes to engaging consumers in what’s next for Ford cars and trucks,” said Mark Fields, Ford’s President of the Americas, during the opening session of the annual SAE World Congress, in Detroit. “We are going beyond traditional consumer market research, studies and focus groups. Ford is turning to the social Web as an innovative way of generating new vehicle feature ideas customers really want and value.”
While Fields doesn’t promise that Ford will weigh in on every consumer comment posted on Your Ideas, it will track those that receive the most “thumbs up” responses, and have them reviewed by the company’s advanced product marketing and planning teams.