The quality of the cars sold on the U.S. market has hit a plateau, and motorists can put the blame on new technologies – especially the infotainment systems that have become increasingly common on today’s models, according to a new study by Consumer Reports.
The influential non-profit publication likened the issue to a “reliability plague,” chief auto tester Jake Fisher noting that, if anything, the latest annual Consumer Reports Automotive Reliability study might be downplaying the problem because it reports only actual defects.
The situation would be even worse if the study included complaints about just how difficult many infotainment systems are to operate.
“The big problem is infotainment. Take that out and (the quality of) cars would be improving,” said Fisher, during an appearance before the Detroit Automotive Press Association.