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Ford Promises to Fix “Isolated” Quality Problems

Maker remains committed to MyFordTouch despite problems.

by on Dec.19, 2012

Ford Chief Operating Officer Mark Fields insists recent quality problems are "isolated incidents."

Ford has long claimed that “Quality is Job 1,” though it has taken a drubbing in recent months for some nagging problems that have seen it tumble on quality and reliability surveys.

The maker intends to aggressively address such “isolated incidents,” Ford’s new Chief Operating Officer Mark Fields insists.  That notably includes the maker’s Sync and MyFordTouch infotainment technologies which have come in for some of the sharpest criticism. But Ford will also have to deal with a variety of other problems that have seen some of its newest models repeatedly recalled in recent months, including a variety of recalls.

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“We’ve had a few issues,” acknowledges Fields, who until a few weeks ago served as Ford’s President of the Americas. “When we see a problem we go at it proactively to address the issue as quickly as possible.”

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Ford Finds Software Fix for Fusion, Escape Fire Problem

Addresses “unique overheating condition” to prevent coolant loss.

by on Dec.10, 2012

Ford's new 2013 Fusion faced two recalls this month.

Ten days after announcing the recall of nearly 90,000 Escape crossovers and Fusion sedans, Ford has come up with a fix to prevent potential engine fires in those vehicles equipped with the maker’s popular 1.6-liter EcoBoost engine.

Ford acknowledged it did not have a solution in hand when the recall was announced earlier this month but it stressed the urgency of a problem that had been linked to more than half a dozen vehicle fires after their engines overheated and spilled coolant onto hot engine or exhaust components.

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The fix comes in the form of a software update that will better manage engine operations during what Ford described as “a unique overheating condition that could occur under unique operating conditions.” While the fix appears to be simple to implement, Ford has advised owners not to drive their vehicles until dealers can make the necessary repair.

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Ford Recalling New Fusion for Faulty Headlamps

Second recall in a week for new sedan.

by on Dec.07, 2012

The 2013 Ford Fusion faces a second recall.

Ford Motor Co. plans to recall more than 19,000 of its new Fusion midsize sedans to replace faulty headlamps, the second service action hitting the new and well-publicized vehicle in just a week.

Last Friday, the automaker announced that it would recall about 80,000 vehicles, including nearly 16,000 Fusions, because of a potential fire risk.

The latest recall was triggered by the discovery of a manufacturing defect at a Ford supplier that could result in the vehicle’s headlamps dimming and becoming hazy over time, according to documents the automaker filed with the National Highway Traffic Safety  Administration.

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A company spokesman said the headlamp problem was discovered during internal testing of the Fusion sedan, which was completely redesigned for the 2013 model-year and which went on sale in September. The maker says it has received no reports of accidents or injuries related to the problem – though NHTSA warned that the defect could nonetheless increase the possibility of a crash.

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Engine Fire Problem Could Snag Ford in Europe.

Seven more fires reported in European Ford models with 1.6-liter EcoBoost.

by on Dec.05, 2012

Problems with the 1.6-liter EcoBoost could snag some European models, such as the new Ford Kuga.

Ford is facing further problems with its 1.6-liter EcoBoost engine, the powertrain behind its latest recall. Nearly 90,000 Ford Escape and Fusion models sold in the U.S. were recalled late last week because of potential engine fire problems. But the problem could exist in other markets, as well.

The turbocharged engine is used in a wide range of products in Europe, small powertrains popular in a market where fuel prices can run as high as $9 a gallon. It is unclear if the problem in Europe is the same as what forced the U.S. recall – or one of several other recalls that have involved the new Escape, which was introduced earlier this year.

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According to Ford, it has received reports of seven fires in European vehicles using the 1.6-liter EcoBoost powertrain.  That has led the maker to launch an investigation into potential powertrain problems outside the U.S., a company spokesman noted.

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Ford Recalls Escape – Again – and New Fusion

New models face risk of engine fire.

by on Dec.03, 2012

The new 2013 Ford Escape faces yet another recall.

Ford Motor Co.’s new Escape crossover has been the subject of a series of recalls since its mid-year debut – and now faces another as the automaker warns versions of the popular CUV equipped with a 1.6-liter EcoBoost engine could overheat and catch fire.

The problem also impacts the 2013 Ford Fusion.  In all, about 89,000 of the two models – among Ford’s best-selling nameplates – are affected.

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The latest recall could prove a setback not just for the 2013 Fusion and Escape models but for Ford itself. The maker has been hammered in recent months in a series of customer satisfaction, quality and reliability surveys.

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