Anyone who has read the Dilbert comic strip knows how inefficient corporate America can be. Even the simple act of getting reimbursed for expenses can be a frustrating process, and the challenges are even greater for suppliers and other vendors.
General Motors wants to streamline its back-office operations and is launching a new Global Business Services group to handle various duties that might currently be assigned to a number of different operations, everything from hiring new personnel to handle expense reports to contracting and paying vendors.
The new group not only should reduce complexity and improve service quality, says Dan Amman, GM’s chief financial officer, but reduce related costs by as much as 30% over the next four years.
“Every dollar of efficiency unlocked through Global Business Services is a dollar we can put back into our vehicles for our customers or is a dollar we can take to the bottom line,” contends Ammann.