Hyundai has announced a customer service campaign aimed at addressing steering problems with the 2011 Sonata sedan.
The maker describes the move as a “service action,” rather than a recall, because it addresses customer concerns raised by several groups, including Consumer Reports. The influential magazine noted in a review of the Sonata 2.0T that it “drifts to the left on some roads.” While the problem could “easily countered,” the magazine stressed, “it was an annoyance.”
Automakers take great pains to satisfy Consumer Reports, in particular, but often take steps to resolve other reviewers’ criticism where it has the potential to influence sales or customer satisfaction. But a service action is not directly regulated the way a recall is by the U.S. Department of Transportation.