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GM Gets Siri-ous

Maker adds iPhone voice-activated system to three small cars.

by on Nov.27, 2012

Chevrolet will integrate Apple's voice-activated Siri personal assistant into three of its small car models.

General Motors is getting Siri-ous about its voice-activated infotainment technology.  The maker plans to introduce the Apple iPhone’s popular voice-activated personal assistant technology on three of its Chevrolet models early next year.

The technology will allow a motorist to do many of the things already found in older, less advanced voice-controlled in-car technologies, such as playing music, switching radio stations or plugging in a destination. But Siri was designed to go even further, providing access to an iPhone contact, for example, or checking or adding appointments and even finding a local business, store or restaurant.

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“Safe, easy, reliable and portable connectivity is a top priority for our customers and Siri complements MyLink’s existing capabilities to help deliver an incredible driving experience,” said Cristi Landy, Chevrolet’s small car marketing director, referring to the brand’s current infotainment technology.

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Learning to Use a New Electronic Gizmo? Ask a Kid

GM hires group of specialists to teach dealers, car buyers how to use infotainment systems.

by on Nov.27, 2012

Cadillac calls its new infotainment system the Cadillac User Experience or CUE. Here, it's shown in the 2013 Cadillac XTS.

Everyone knows that if you need to learn how to use a new electronic toy, talk to a young person.

General Motors has obviously heard that advice, so it’s hired a group of young, tech-savvy people to serve as connected customer specialists to train GM dealers and support vehicle owners trying to learn its new infotainment systems.

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After watching Ford’s missteps with its own MyFordTouch and MyLincolnTouch, GM is trying to avoid some of the same mistakes. But can young tech geeks teach car buyers new tricks?
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Can Chevy MyLink Sink Ford Sync?

And what will it mean for OnStar?

by on Feb.18, 2011

Chevy will launch the new MyLink infotainment system on the 2012 Volt and Equinox models.

Chevrolet is about to become the next automaker to take aim at Ford Motor Co.’s well-reviewed Sync infotainment system.

The new Chevy MyLink will go into production on several 2012 models and expand from there, the maker says, offering an array of voice-activated services, including the ability to access music through web services like Pandora.

The Chevy MyLink system adds to the array of services already offered by General Motors’ OnStar system, which is more focused on safety and security, but also provides navigation and so-called concierge features for a monthly charge.

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While Chevy’s corporate parent was an early participant in onboard technology, through OnStar, industry analysts contend the maker fell behind because of its focus on generating monthly revenues.  Ford, however, developed a strong following for Sync because it does not require a fee – though it also doesn’t offer some of the features of OnStar, such as the ability to reach a human operator for emergency assistance.

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