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Volvo Offering Lifetime Warranty on Repairs

Program covers both parts and labor on post-warranty service.

by on Jul.10, 2015

Once your new Volvo comes off warranty you'd only have to pay for a covered repair once, even if the part breaks again.

Tired of fixing your old car and then having to pay for the same repair a year or two later? Volvo has an answer for you.

The Swedish maker has introduced a new lifetime warranty on repair parts and labor it’s calling the “Pay Once and Never Pay Again” program. The program appears to be aimed at both building the brand’s image and helping drive more repair work into dealer service bays.

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“The lifetime parts and labor warranty is a commitment to both quality vehicles and quality customer relationships,” says Lex Kerssemakers, the recently appointed President and CEO of Volvo Cars of North America, “everyone should feel confident that Volvo is here to support our customers throughout the ownership of their vehicle.”


Cadillac Matches BMW on Free Maintenance

GM luxury brand also to provide 50,000-mile service, like BMW.

by on Jun.21, 2010

$0 for all BMW maintenance and $0 for Cadillac. Volvo might have the best coverage.

Cadillac announced today that it would provide owners of all 2011 models with required maintenance services for the first four years or 50,000 miles.

The latest marketing move follows an announcement yesterday that Lincoln, Ford’s luxury brand, would offer free maintenance, but only as a sales promotion for a limited time.

As is typical of the programs, Lincoln will cover oil changes, tire rotations, vehicle inspections, engine belts and hoses for three years or 45,000 miles, as well as wear items, including brake pads and wiper blades on models purchased through September 7. (Personally, I don’t see how Lincoln cannot get in the game for a longer period of time now.)

Both moves emulate BMW’s existing plan, which it calls the most comprehensive maintenance programs in its class, covering all factory-recommended maintenance services during the New Vehicle Limited Warranty Coverage Period, which is four years or 50,000 miles. BMW estimates that owners of competitive luxury cars can spend more than $1,000 during the same period, excluding replacement tire costs.

However, Volvo has a claim for best since its Safe + Secure Coverage Plan is for five years or 60,000 miles, which ever comes first, and is transferable to the next owner. It includes 5 years/60,000 miles of new car warranty; 5 years/60,000 miles of complimentary factory scheduled maintenance; 5 years/60,000 miles of wear and tear coverage; 5 years/unlimited miles of roadside assistance.

It’s now clear a free-maintenance contest is underway. Look for more such offers. Curiously absent are Audi, Lexus and Mercedes-Benz, all of whom once offered free maintenance in the U.S., but the expense and what they claim was negligible buyer interest led to their  demise.

No Fine Print!!

Cadillac’s so called Premium Care Maintenance, covers scheduled oil changes, tire rotations, replacement of engine and cabin air filters and a multi-point vehicle inspection.   (more…)

Hyundai Extends Assurance Plan

Expanded protection includes warranty, vehicle return and roadside assistance.

by on Dec.30, 2009

The 2011 Hyundai Sonata debut at the Los Angeles Auto Show earlier this month.

Hyundai Motor America is extending its “Assurance” marketing program into 2010, continuing the vehicle return option for another year. Assurance allows Hyundai customers to return a new vehicle if they unexpectedly lose their income, which is less than a remote possibility as the great Recession drags on and unemployment keeps growing.

Consumers can walk away from a financing obligation when “certain adverse life events” occur, such as involuntary unemployment, providing protection from financial shortfalls that arise from vehicle depreciation (negative equity) up to $7,500.

Assurance, arguably, was in the forefront of a trend when it was announced in early 2009. Similar customer guarantees from airlines, retailers, as well as Ford, and General Motors were offered as recession marketing took hold.


Hyundai sales have increased 6.2% through November, in part due to the strength of Hyundai Assurance, according to the Korean company.


Auto Warranty Scammers Hammered by FTC

Feds allege billions of robo-calls generated millions on phony auto warranty deals.

by on Jun.17, 2009

James Alan Dunne ran one of three companies targeted by the FTC for allegedly scamming consumers with robo-calls for auto warranties.  Dunne, a technical wizard, has been arrested numerous times and spent time in jail on at least two occasions.

James Alan Dunne ran one of three companies targeted by the FTC for allegedly scamming consumers with robo-calls for auto warranties. Dunne, a technical wizard, has been arrested numerous times and spent time in jail on at least two occasions.

By now, it’s likely become a familiar disruption.  The phone rings and an automated message advises you that your automobile’s warranty has expired and you need to act now to ensure you aren’t charged for future repairs.

If you were one of the countless, concerned car owners who responded by pressing, “1,” you were quickly connected to a warranty “specialist,” who, in classic, boiler-room fashion, aggressively encouraged you to extend your factory warranty for anywhere from $450 to as much as $3,000.  If you didn’t respond, you likely heard back several more times with the same urgent offer.

According to a civil lawsuit filed by the Federal Trade Commission, three separate scam artists Transcontinental Warranty, Voice Touch and Network Foundations, have so far placed more than a billion of these robo-calls, ignoring the national “Do Not Call” registry, while also dialing into cellphones – which are automatically barred to telemarketers and even 911 emergency lines.

The scams have netted at least $10 million, according to the government, for automotive warranties that consumers likely didn’t need and may not even exist.

In its complaint, the FTC says the companies “flatly ignored” the most basic tenets of the federal Telemarketing Sales Rule.  Among other things, marketers are required to honor the no-call list, and to “promptly, and in a clear and conspicuous manner,” disclose their identity when calling a consumer. (more…)

Treasury to Back GM, Chrysler Warranties

Program aimed at salving concerns of nervous domestic buyers.

by on Mar.30, 2009

Treasury Dept. will provide the bulk of funds for the Warranty Commitment Program, designed to cover GM, Chrysler warranties in the event of a bankruptcy.

Treasury Dept. will provide the bulk of funds for the Warranty Commitment Program, designed to cover GM, Chrysler warranties in the event either makes goes into bankruptcy.

The White House and U.S. Treasury Department have announced a new program that guarantees the warranty of every new GM and Chrysler car and truck sold during the companies’ restructuring efforts, even if one or both of the companies becomes unable to honor warranty claims during that period.

According to the Obama administration’s automotive assessment and restructuring plan:”If you buy a car from Chrysler or General Motors, you will be able to get your car serviced and repaired, just like always,” asserted President Barack Obama, during his speech on the automotive bailout, Monday morning. “Your warranty will be safe. In fact, it will be safer than it’s ever been. Because starting today, the United States government will stand behind your warranty.”

Consumers won’t have to do anything to qualify for the warranty guarantee. Enrollment will be automatic when a vehicle is purchased. (more…)