Have you received a recall for your car, truck or crossover? Maybe several? If so, chances are you’re growing frustrated and dissatisfied as a result.
A new study finds that, despite an overall increase in quality, the epidemic of recalls that reached an all-time record of 64 million vehicles last year has left Americans less happy with the cars and trucks they drive than at any time in more than a decade. And with the spate of new recalls showing little sign of slowing, the situation isn’t likely to improve anytime soon.
“While it is true that all cars are now much better than they were 10 to 20 years ago, it is alarming that so many of them have quality problems,” said Claes Fornell, chairman and found of the American Consumer Satisfaction Index.