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Lexus Leads Industry In Vehicle Dependability, Finds New JD Power Study

But automakers, overall, face problems with balky, high-tech infotainment systems.

by on Feb.25, 2015

Lexus was the top-ranked brand, while the Lexus GX was tops in its Midsize Premium segment.

For the fourth consecutive year, Lexus leads the industry in terms of longer-term vehicle reliability, according to a new study by J.D. Power and Associates.

But Detroit brands, notably General Motors’ Buick, also managed to crack the industry’s Top 10 in Power’s 2015 Vehicle Dependability Study, or VDS. The downside is that automakers, on the whole, are facing increased problems with their Bluetooth, navigation and other high-tech systems – often because of designed-in issues.

A Reliable Source!

Manufacturers can win over buyers with the latest technology, but lose them when those systems don’t work, said Renee Stephens, Powers’ vice president of U.S. automotive research. “Owners,” she added, “view in-vehicle technology issues as significant problems, and they typically don’t go away after the ownership honeymoon period is over.”

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Lexus Tops Vehicle Dependability Study – But GM Narrows Gap

Today’s cars, in general, are lasting longer than ever.

by on Feb.13, 2013

The Lexus RX350 tops its segment in the VDS.

Today’s vehicles are more reliable than ever, according to a new study, though Lexus remains the king when it comes to long-term dependability.

Nonetheless, the gap between import and domestic brands continues to close, with General Motors giving close chase to Toyota and its luxury brand Lexus, finds the J.D. Power and Associates’ 2013 Vehicle Dependability Study.

“The continuous improvement in long-term dependability means consumers should have more confidence in three-year-old vehicles, whether they are keeping their current vehicle or shopping for a used car, truck, crossover or SUV,” says David Sargent, vice president of global automotive at J.D. Power and Associates, or JDPA.

Come Along for the Ride!

Based on the responses from 37,000 owners of 2010-model cars, trucks and crossovers, the annual study shows that the number of problems being reported has fallen five percent since the previous report, known by the shorthand VDS.  On average, there were 126 problems for every 100 vehicles, or 126 PP100 in Power-speak, down from 132 in the 2012 study.  That’s the lowest figure since Power launched the widely-quoted measure of vehicle reliability in 1989.

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Power Finds Dependability Lags Perceptions

Two-thirds of all makers post improvements in reliability.

by on Mar.18, 2010

Brands don't get the credit earned, including Lincoln, which placed 2nd in Dependability.

Perceptions often lag reality, especially in the auto industry, where some brands have far more quality problems than their image might reflect – and other have markedly better reliability than their reputation would suggest.

So, the results of the latest annual Vehicle Dependability Study, from J.D. Power and Associates, may take many folks by surprise.

The 2010 VDS, which looks at problems owners have experienced with three-year-old vehicles, finds Japanese makers capturing nine segment awards, while Detroit makers win seven and Europeans three.  But, more notably, the study reveals that a number of Detroit and Korean brands are performing far better than conventional wisdom might suggest.

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Rely On Us!

“Producing vehicles with world-class quality is just part of the battle for automakers,  said David Sargent, JDPA’s vice president of global vehicle research.  But, he adds, convincing consumers to believe in their quality is equally as important.”

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