For the fourth consecutive year, Lexus leads the industry in terms of longer-term vehicle reliability, according to a new study by J.D. Power and Associates.
But Detroit brands, notably General Motors’ Buick, also managed to crack the industry’s Top 10 in Power’s 2015 Vehicle Dependability Study, or VDS. The downside is that automakers, on the whole, are facing increased problems with their Bluetooth, navigation and other high-tech systems – often because of designed-in issues.
Manufacturers can win over buyers with the latest technology, but lose them when those systems don’t work, said Renee Stephens, Powers’ vice president of U.S. automotive research. “Owners,” she added, “view in-vehicle technology issues as significant problems, and they typically don’t go away after the ownership honeymoon period is over.”