In the Star Wars series, Luke Skywalker had R2-D2 to help him solve problems and now service technicians at Audi dealerships across the U.S. are getting ART: Audi Robotic Telepresence.
ART is a robot on a remote-controlled white stand that uses multiple cameras, a microphone and speakers operated remotely by Audi Technical Assistance consultants and Technical Field Managers.
The robot allows on-site techs to get additional opinions on problems. Among the multiple cameras is a one small enough to be used in tiny holes as well as a borescope allowing the off-site personnel to get a full view of what’s going on with the vehicle. (more…)