Toyota and its Lexus luxury brand dominate the latest Vehicle Dependability Study, according to J.D. Power and Associates, though the annual VDS study shows that today’s cars, on the whole, are proving more reliable than ever.
But the Power report also reveals that perceptions continue to lag reality for some brands that have made major gains in recent years.
Of the 32 brands covered by the 2012 Vehicle Dependability Study, 25 showed improvements year-over-year, with five declining and one holding steady. What’s particularly significant is that the latest survey focuses on vehicles built during the depths of the automotive industry’s worst downturn in decades, said Power Vice President David Sargent.
“Despite facing immense challenges in 2009, automakers placed a keen focus on delivering outstanding levels of quality, which they understood would be essential to their long-term success,” noted Sargent, adding that, “Three years later, owners of these models are enjoying unprecedented levels of vehicle dependability.”