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Archive for the ‘Quality and Reliability’ Category

GM Offers First-Ever Extended Bumper-to-Bumper Warranty

Company claims it could raise resale values.

by on Oct.15, 2018

GM's new extended warranty is accepted at all GM dealers across the U.S.

The difference between buying one new vehicle or another can often come down to the tiniest of things, but General Motors is now offering a big thing that it hopes will make a big difference: an extended bumper-to-bumper warranty.

The company is offering what it is calling the first ever true extended bumper-to-bumper warranty that covers Chevrolet and GMC products for five years or 60,000 miles, whichever comes first, while Cadillac and Buick owners can get a six-year or 75,000-mile warranty.

Product News!

“One of the best things about buying a new vehicle is the peace of mind that comes with the warranty,” said Ken Mac, director of Chevrolet, Buick, GMC, Cadillac Protection.  (more…)

Germans Top Total Quality Awards – Again

Mercedes-Benz SL named #1 model in 2018 owner survey.

by on Oct.11, 2018

The Mercedes-Benz SL took the top honors in this year's Total Quality Awards, which were dominated by German automakers.

The Mercedes-Benz SL was the top-ranked vehicle in the annual Total Quality Awards, narrowly beating out last year’s winner, the Porsche Macan.

The awards are designed to measure not only conventional quality data, but also how owners click with their vehicles on an emotional level, according to Strategic Vision, the California-based research firm that pulls the study together. And the SL easily overwhelmed the competition with a mixture of real and perceived quality.

News Now!

“Mercedes-Benz is in a Renaissance period for the brand,” said Strategic Vision President Alexander Edwards. “With current innovative features and performance styling, Mercedes has clearly focused on answering the challenge of being a brand for our current generation of luxury buyers. Based on the voice of the consumers, Mercedes has unquestionably answered.” (more…)

Toyota Rated as Best Automotive Brand

Sixteen auto brands make Top 100 — GM and FCA brands not on the list.

by on Oct.11, 2018

Toyota was the top automotive brand in this year's Best Global Brands Top 100 list, taking seventh overall.

A quick poll of people asking what automaker is the best might net several folks saying “Tesla!” and while it does have a massive market cap, they’d be wrong. The best brand? Toyota.

According to Interbrand’s 2018 Best Global Brands report, Apple was the top company on the list with a valuation of $214 billion. Toyota was seventh on the list at $53 billion, which was up 6% over last year’s result.

Insight!

Overall, 15 automotive brands made the Top 100 list and while there aren’t really any surprises about what ones are on the list, those that are not on the list may be reason to take pause. None of the General Motors brands made this year’s list. The aforementioned Tesla did not make the list either. Nor did any of Fiat Chrysler’s brands. (more…)

Nissan Recalls 240K Vehicles for Potential Fire Problem

Action covers cars and utility vehicles.

by on Sep.21, 2018

Nissan's 2017 and 2018 Pathfinders are part of a recall of 240,000 vehicles due to possible fire hazard.

Nissan announced it is recalling nearly 240,000 cars and SUVs worldwide – 215K in the U.S. – because of a fire risk. The Japanese automaker is also recommending vehicle owners park the vehicles outdoors in some cases.

According to the automaker, due to faulty seals on the anti-lock brake pump, brake fluid can leak onto a circuit board, causing an electrical short and increasing the fire risk. Should an owner see the anti-lock brake warning light for more than 10 seconds after starting the engine, Nissan recommends not driving the vehicle and to park it outdoors away from homes and other structures or vehicles.

Safety News!

The recall covers certain 2015 to 2017 Nissan Murano, 2016 and 2017 Nissan Maxima, 2017 through 2018 Nissan Pathfinder and 2017 Infiniti QX60 vehicles. (more…)

General Motors Recalling 1.2 Million Trucks, Sport-Utes

Problem causing temporary power steering failure.

by on Sep.13, 2018

GM is recalling 2015 Chevy Silverado and GMC Sierra trucks for a problem with the truck's power steering..

General Motors is recalling more than 1.2 million full-size trucks and sport-utility vehicles to correct a steering problem causing crashes.

The company reveals that the power steering may fail and then recover due to a voltage drop in the vehicle’s electrical system. The dip makes the vehicles more susceptible to a loss of control and a crash.

Beyond the Headlines!

GM says it has reports of 30 incidents related to the problem, including two injuries. No deaths have been reported. (more…)

J.D. Power Targets Consumers with New Auto Website

Site will go beyond familiar quality and reliability awards.

by on Sep.07, 2018

JD Power is skipping the journalistic middleman and taking its information straight to the people.

It may be a familiar name to American new car buyers, but until now, J.D. Power and Associates has only reached out to consumers indirectly, largely by relying on traditional media outlets to summarize the results of familiar studies, such as the annual Initial Quality Survey.

Now, however, the California-based company wants to cut out the journalistic middleman, so to speak, by launching its own automotive website, JDPower.com. It will offer a much deeper dive than media coverage of those surveys alone can provide, giving readers access to what Power describes as “3 million verified owner experiences.”

Dig Deeper!

“J.D. Power is really a data company, and the data we’ve aggregated is truly amazing,” explained Troy Snyder, the vice president of the company’s new Consumer Division, which will publish the website. “The challenge was how to create a website and the tools that let consumers comb through that data as part of their shopping experience.” (more…)

Lexus, Volvo Tie for Top Spot in New Brand Survey

Overall, consumers slightly happier with ownership experience.

by on Aug.30, 2018

Volvo tied with Lexus for the top brand honors in the latest ACSI survey, receiving its highest score ever.

Vehicle owners in the U.S. are slightly happier with their ownership experience this year than last year, according to the latest American Customer Satisfaction Index.

The index, which is the result of surveys of car owners on their overall service and product experience with specific auto brands, creates a score between 1 to 100. According to the latest edition, the industry-wide score for 2018 is 82, up from 81 in 2017.

News You Can Trust!

“Car owners are often highly satisfied—they’ve kicked the tires enough times that they’re happy with their decision when they buy,” said David VanAmburg, managing director at ACSI.  (more…)

First Drive: 2019 Hyundai Santa Fe

Korean carmaker puts a premium face on its “value-priced” SUV.

by on Aug.27, 2018

The 2019 Hyundai Santa Fe gets a more classic, SUV look, starting with its redesigned grille.

There’s an old baseball adage: you can’t tell the players without a scorecard. That just might apply to the Hyundai Santa Fe. What started out as one sport-utility vehicle back in 2001 morphed into two, a few years back, with a new, three-row model retaining the Santa Fe name while the smaller, two-row became the Santa Fe sport.

With the fourth-generation crossover just coming to market, buyers might get a little confused. The three-row is now the Santa Fe XL – for extra length, we’ll assume – while the smaller version drops the Sport badge.

Reviews Now!

It would be too bad if any potential buyer is put off by this name game. The 2019 Hyundai Santa Fe has a lot going for it, and relatively few things to quibble about. While it retains the Korean carmaker’s traditional focus on “value pricing,” it is anything but cut-rate, with a number of features that give the gen-four Santa Fe a much more upscale feel than many of its mainstream competitors. And, despite the shortened name, it feels even more sporty than the outgoing SUV.

(more…)

Former Worker Countersues Tesla Over Sabotage Claim

Martin Tripp alleges automaker tried to cover up quality problems.

by on Aug.06, 2018

Former employee Martin Tripp claims he was fired after trying to report problems at Tesla's Gigafactory.

A former employee at the Gigafactory battery plant has sued Tesla after it claimed he committed sabotage and stole intellectual property.

Martin Tripp was fired by the battery-carmaker in June and subsequently sued by Tesla for allegedly sabotaging the company’s manufacturing system and also stealing its intellectual property. In turn, Tripp has filed a whistleblower complaint with the Securities and Exchange Commission, while also filing a lawsuit against Tesla.

News Now!

In the lawsuit, the former employee said the carmaker took action after he “raised his concerns about the seemingly exorbitant amounts of scrap” being produced at the Gigafactory, though “no action was taken.” Tripp even sent an email to Tesla CEO on May 16, 2018 expressing his concerns and backing them up with “graphical charts.”

(more…)

Ford, Takata Reach $299M Airbag Settlement

Deal helps vehicle owners recoup costs.

by on Jul.17, 2018

Ford and Takata reached a $299.1 million settlement to help offset the costs of owners with faulty airbag inflators in their cars.

Ford Motor Co. and Takata agreed to a $299.1 million settlement to allow the automaker to cover economic damages tied to the supplier’s faulty inflators. The deal covers about 6 million Ford vehicles with the inflators.

Takata produced airbag inflators that became unstable over time, inflating with too much force, spewing metal and plastic into the vehicle cabin. To date, 23 deaths and nearly 300 injuries have occurred as a result of the inflators.

News You Can Trust!

The terms of the deal, which is described as an economic loss settlement, were revealed in court documents filed in a federal court in Miami, according to Reuters. (more…)