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Archive for the ‘Quality and Reliability’ Category

Big Surprises in 2018 JD Power Initial Quality Survey

Overall quality reaches record high – and Korean brands lead the surge.

by on Jun.20, 2018

The Genesis G90 topped its segment while the Genesis brand led the industry overall.

New vehicle quality has reached an all-time high according to the latest J.D. Power Initial Quality Survey, and the 2018 IQS reveals a number of surprising trends, starting with the fact that three Korean brands lead this year’s study.

The latest IQS, which looks at “things-gone-wrong” with vehicles during the first 90 days of ownership, reveals that traditional mechanical issues, whether powertrain problems or squeaks, rattles and wind noise, are today increasingly rare. Motorists are far more likely to experience issues with infotainment and advanced driver assistance systems, but many of those problems are also being addressed.

High Quality News!

“There’s no question that most automakers are doing a great job of listening to consumers and are producing vehicle quality of the highest caliber,” said Dave Sargent, the head of global automotive research for Power. “That said, some vehicle owners are still finding problems. As vehicles become more complex and automated, it is critical that consumers have complete confidence in automakers’ ability to deliver fault-free vehicles.”

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Korean Newcomer Genesis Tops Vehicle Satisfaction List

Nissan, GMC, Hyundai and Ram also score well in annual Vehicle Satisfaction Awards.

by on Jun.19, 2018

Genesis was the top brand overall in the 2018 VSA, while the G90 sedan was top Luxury Car.

Reflecting the massive shift from sedans and coupes to SUVs, CUVs and pickups, light trucks are doing a better job of pleasing buyers, at least if the 2018 Vehicle Satisfaction Awards are any indication. And SUVs are the most satisfying products of all, reports consulting and research firm AutoPacific, Inc.

But that isn’t a hard and fast rule. Genesis, the new Korean luxury brand that has yet to introduce its first utility vehicle, was the number one brand in the 2018 VSA, edging out more established competitors, such as Lexus, and achieving the highest score ever in the annual satisfaction study.

Best of the Best!

“In just two years, Genesis has reached a level of owner satisfaction unattained by more established luxury brands,” said AutoPacific President George Peterson, adding that the Genesis G90 sedan also won the VSA for Luxury Car for the second year in a row.

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Comrade Musk Wants to Launch “Pravda” Website to Rate Journalists

Tesla CEO increasingly intolerant of media, investor critics, even taking shots at owners.

by on May.24, 2018

Tesla CEO Elon Musk has another new idea: a news site! He'd call it Pravda.

It’s hard to tell whether Tesla CEO Elon Musk’s latest idea was more influenced by the old Soviet Union or the current resident of the White House.

Like President Donald Trump, the billionaire entrepreneur has had his run-ins with the media, Tesla coming under increasing scrutiny in recent months due to production problems, lawsuits, quality issues and mounting financial losses. So, it seems, Musk might lift the name for the old Soviet government’s official media mouthpiece, Pravda, and use it as a way to fire back at critical journalists.

Dig Deeper!

“Going to create a site where the public can rate the core truth of any article & track the credibility score over time of each journalist, editor & publication,” Musk said in his latest burst of tweets. “Thinking of calling it Pravda …” (more…)

Musk Strikes Back After Tough Reviews of Model 3

CEO suggested problems were related to software issue.

by on May.22, 2018

Tesla's Elon Musk took to twitter to defend and explain some of the issues Consumer Reports came across in reviewing the Model 3.

Tesla CEO Elon Musk took to twitter – as he often does – to defend his company and the Model 3 and explain problems that Consumer Reports told its readers about were easily fixed.

The magazine, which stopped short of giving the Model 3 an endorsement, pointed out that the new sedan performed poorly in braking tests. In fact, it said it tested two vehicles and each of them performed worse in the 60-to-0 mph test than a new Ford F-150 truck.

EV News!

This happened even after the car it owned received a software update to improve the vehicle’s braking system. (more…)

Tesla Model 3 Not Faring Well in Media Spotlight

Consumer Reports, Edmunds point out problems with new sedan.

by on May.21, 2018

Tesla's Model 3 isn't getting the rave reviews from some media outlets the company would like.

Tesla’s Model 3 is slowly working its way on to the driveways of the tens of thousands of folks who ordered one — including Consumer Reports and Edmunds, and the results are not what the EV maker had hoped.

Consumer Reports said it “found plenty to like about the luxury compact sedan (which starts at $35,000 but goes all the way up to $78,000), including record-setting range as well as exhilarating acceleration and handling that could make it a healthy competitor to performance-oriented cars such as BMW’s 3 Series and the Audi A4.”

EV News!

However, it quickly pointed a few flaws in the new model, primarily long stopping distances in the magazine’s emergency braking test and difficult-to-use controls, that prevented it from earning a recommendation. (more…)

Ford Adds 26K Full-Size Transit Vans to Previous Recall

Water intrusion problem impacting vehicle's electronics.

by on May.02, 2018

Ford is recalling 100K Transits in North America for a water intrusion issue.

Ford Motor Co. announced the expansion of an existing recall on its full-size Transit vans. The automaker is adding 26,000 more vehicles to the action, bringing the total number affected to just under 100,000 units.

The newly added vehicles to the initial recall, which occurred last October, were built between 2014 and 2017, the company said. These vehicles were not included in Ford’s prior action due to an identification error of certain configurations of the vehicle population.

Product News!

In affected vehicles, water intrusion into the module may result in rapid flashing of the turn signals, loss of the instrument cluster display, loss of heater and air conditioning controls, and loss of multimedia including radio, screens and SYNC system, Ford said.  (more…)

Subaru Employees Manipulated Fuel Economy Data

Automaker query finds 900 vehicles with incorrect information.

by on Apr.30, 2018

Subaru officials released a report outlining how 900 Japanese-built cars were given incorrect fuel-economy and emissions testing approvals.

Subaru Corp. said employees manipulated fuel economy and emissions figures on about 900 vehicles manufactured in Japan. The company has been investigating the issue since it first came to light last fall and issued a report of its findings last week.

The revelation came as part of a government-mandated self-investigation, which end up in the head of the company to resigning. Additionally, the query determined that “unqualified” employees had been performing the fuel-economy inspections for as long as 30 years.

News You Can Trust!

Subaru recalled 395,000 vehicles sold in Japan and estimated the scandal would cost $177 million. (more…)

Tesla Model 3: How Can Such a Good Car Be So Bad

Teardown of battery-electric vehicle reveals many surprises.

by on Apr.25, 2018

"You can see the gaps from the moon" on the body of a Tesla Model 3, according to Sandy Munro.

With apologies to Charles Dickens, think of it as two tales of a car, suggests Sandy Munro, head of the suburban Detroit competitive analysis firm, Munro and Associates. How can such a breakthrough vehicle also have so many problems, he asks, during a lengthy look at what’s under the skin of the Tesla Model 3.

Over the years, Munro’s firm has vivisected hundreds of automobiles, including a number of new battery-electric vehicles, such as the BMW i3 and Chevrolet Bolt EV. But few teardowns, he suggested, have been more eye-opening than Tesla’s first mainstream offering. In terms of its battery-based drivetrain technology, the Model 3 readily sets a benchmark, but it’s another matter entirely with many of the things an owner more readily sees, including a body with massive quality and fit-and-finish problems.

Dig Deeper!

“It’s the best of (cars) and the worst of (cars),” Munro said, during a special meeting of the Detroit Automotive Press Association held at his Auburn Hills facility. “Some stuff gets a six, on a scale of one to five, others a one.”

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Tesla Going Round the Clock on Model 3 Production

EV maker looks to up Model 3 build rate to 6K weekly.

by on Apr.19, 2018

Tesla CEO Elon Musk is looking to make the Fremont, California plant a 24/7 operation to meet a new Model 3 production goal of 6,000 units weekly.

Tesla CEO Elon Musk is borrowing from a famous ‘50s rock ‘n’ roll ditty in order to get Model 3 production levels back on track: they’re going to work around the clock.

Musk ordered a weeklong shut down of the company’s plant in Fremont, California, to resolve once and for all the production bottlenecks the facility was experiencing related to Tesla’s first mass-market vehicle, the Model 3.

Product News!

The company’s founder, who has taken to sleeping on the plant floor regularly, said one of the big problems was the plant was too automated. “Humans are underrated,” he said. (more…)

Cadillac Exposed!

Here's how brand boss de Nysschen plans to use a new fleet of cars, crossovers and EVs to double U.S. and Chinese sales and even – finally – crash Europe. Exclusively on TheDetroitBureau.com.

by on Apr.06, 2018

Cadillac President John de Nysschen had two big intros in NY, including the CT6 V-Sport.

Cadillac is covering both ends of the spectrum at this month’s New York International Auto Show, offering up both the new entry-luxury XT4 sport-utility vehicle, as well as a high-performance version of its flagship sedan, the new CT6 V-Sport.

The two mark the start of an unprecedented product roll-out that, Cadillac President Johan de Nysschen announced during a NYIAS news briefing, will add 11 models to the brand’s line-up by 2021. But that’s only a glimpse at what’s actually coming, the South African-born executive revealed in an exclusive interview with TheDetroitBureau.com.

The Last Word!

Long positioned as “the standard of the world,” Cadillac fell off its perch in the 1990s, dethroned by high-line European and Asian imports like Lexus, BMW and Mercedes-Benz. It’s had a few false starts in its bid to regain its former glory. But de Nysschen has put in place a do-or-die strategy that is aimed at more than doubling Caddy’s global volume with a mix of new products, advanced powertrains and a new approach to sales and service. Much will depend on the booming Chinese luxury market, but the Caddy chief is also determined to take on key rivals in their home, European market.

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