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Archive for the ‘Lexus’ Category

Buick, Infiniti Top J.D. Power Customer Satisfaction Index

Industry overall posts major gains in service arena.

by on Mar.16, 2018

The new QX80 helped Infiniti to the top of the latest J.D. Power Customer Satisfaction Index.

In an unexpected and potentially critical move, Infiniti unseated Lexus as the top-ranked brand in J.D. Power’s annual Customer Satisfaction Index, while Buick ranked tops among mass-market brands.

But the auto industry on the whole managed to post big improvements, reflecting an increased focus on keeping customers happy when it comes to receiving service at franchised dealers, according to the annual Power study.

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Keeping customers happy is critical, said Chris Sutton, Power’s vice president of U.S. automotive retail practices. “Satisfied customers tend to stay with a brand and bring others with them,” said Sutton, adding that, “Anything less opens the door for customers to shop elsewhere.” (more…)

Lexus Turns Urban Explorer with new UX Compact Crossover

Luxury brand finally fills hot-selling hole in its line-up.

by on Mar.07, 2018

The new Lexus UX 250h launched today at the Geneva Motor Show.

Lexus is making the jump into the compact crossover, or urban crossover as it calls it, with the new UX that made its debut in Geneva.

In addition to being the luxury brand’s first entry in the hot-selling compact utility segment, the UX is the first vehicle to uses the brand’s new GA-C, or Global Architecture – Compact, platform. The new base is extremely rigid and has a low center of gravity improving the ride and handling of the new UX.

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Having the ability to move in-and-out of spaces quickly and authoritatively while being easy to park makes it ideal for a city commuter, hence the “urban” crossover. (more…)

Lexus Releases First Official Look at UX “Urban Crossover”

Luxury brand getting into rapidly growing segment.

by on Feb.27, 2018

Lexus eliminated all of the mystery heading into Geneva by offering up a full view of the new UX.

Little more than a week ahead of its official debut at the Geneva Motor Show, Lexus is offering up its first view of the new UX “urban crossover.”

It’s a slightly toned-down version of the UX unveiled at the Paris Motor Show in autumn 2016, Lexus at the time insisting it was only a concept, though it was immediately apparent the automaker wanted to dive into one of the world’s fastest-growing product segments.

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“These first visuals reveal the UX’s bold and stylish design that blends expressive bodywork with a compact size,” the Japanese automaker said in a release accompanying these images. “Its crossover credentials are signaled by its muscular haunches and high beltline, yet underneath the skin there’s an all-new platform that gives the UX exceptional body rigidity and a low center of gravity for exceptional handling.” (more…)

Lexus Downsizing With New UX Crossover

Are those fins we see?

by on Feb.21, 2018

Lexus is filling a hole in its line-up with the UX compact crossover.

The eagerly awaited Lexus UX is finally set to make the transition from concept to production, Toyota’s luxury brand set to pull the wraps off the compact crossover at the upcoming Geneva Motor Show.

With utility vehicles gaining ground on conventional sedans and coupes in virtually every major market, the Lexus UX will fill another critical niche, the fast-growing compact crossover segment, just below the brand’s current NX model.

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While the teaser image Lexus has released has been designed to keep most details hidden, it does reveal a few interesting things. The production UX, for one thing, apparently carries over the subtle fins shown on the earlier NX concept. Meanwhile, a bit of Photoshop magic uncovers what appeared to be a UX 250h badge, indicating a hybrid version of the new ute is in the plans. (more…)

Lexus and Buick Lead Industry in Long-Term Dependability

But latest J.D. Power study finds reliability is up overall.

by on Feb.14, 2018

The Lexus ES led in the Premium Compact Car segment, while Lexus was ranked the most dependable brand overall.

While many studies look at the quality of vehicles soon after they roll off the showroom floor, the real question is how they hold up after a few years on the road. And the answer, according to annual J.D. Power Vehicle Dependability Study, is better than ever.

Almost across the board, reliability showed a large jump – the first improvement since 2013 – though some manufacturers did notably better than others. For the seventh consecutive year, the Japanese luxury brand Lexus led the VDS overall while Buick was tops among mass market brands. Chrysler lagged at the back of the pack, with nearly twice as many problems as those two rivals, but it also showed some improvement.


“For the most part, automotive manufacturers continue to meet consumers’ vehicle dependability expectations,” said Dave Sargent, the head of automotive practices as J.D. Power and Associates. “A 9% improvement is extremely impressive, and vehicle dependability is, without question, at its best level ever. For people looking for a new or used model, now is a good time to find that special vehicle.”


Mercedes Dropping Out of Detroit Auto Show in 2019

Auto shows face increasing challenges as automakers look at alternatives.

by on Feb.12, 2018

Daimler CEO Dieter Zetsche and Arnold Schwarzenegger celebrated the debut of the 2019 G-Wagen at this year's Detroit Auto Show..

(This story has been updated.)

Officials with the North American International Auto Show have confirmed that Mercedes-Benz won’t be on hand when the even returns in January 2019, the latest on a growing list of manufacturers who have decided to pull out of the Detroit show.

The news comes as more and more automakers rethink their commitment to both media previews and public says at events like the NAIAS. As recently reported, industry planners are looking at alternatives that can more directly target potential buyers while also holding down costs. At shows like the NAIAS it can cost as much as $5 million to stage a 20-minute media preview – even more if the event involves the creation of a one-of-a-kind concept vehicle.

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“At this time Mercedes-Benz AG will not be exhibiting at the upcoming 2019 North American International Auto Show,” said the German marque in a statement. “Our time in Detroit over the years has been very beneficial for our brand, especially coming off of the world debut of the iconic G-Class. Discussions are underway for future show participation.”


Lexus Sets a New Direction With Chicago Introductions

Brand explores its performance heritage while adding to its green legacy.

by on Feb.08, 2018

The 2018 Lexus RX 450hL debuts at the Chicago Auto Show, including the pricing of the new ute.

Lexus took the wraps off its limited editions RC F and GS F for 2018 during a preview leading in the annual Chicago Auto Show.

Cooper Ericksen, Lexus vice president of marketing, said production of the RC F, which will go on sale in March, will be limited to 500 units, including a limited run of 240 that are destined for the United States.

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The RC F will come with a unique 5-liter V8 engine, a mat pain finish in grey, special Brembo brakes and carbon fiber accents such as the rear spoiler, according to Ericksen. Lexus also plans to offer the GS F to consumers, starting this spring, he said. (more…)

Lexus Celebrates 10 Years of High-Performance

“Another chapter to the F Performance story.”

by on Feb.06, 2018

Lexus is celebrating the 10th anniversary of the RC F with a limited edition model debuting in Chicago.

Lexus folks like to use the word, “passion” when describing the brand these days, and they’re wont to point to new models like the LC 500 sports coupe, as well as the more aggressive styling – complete with oversized spindle grille – found on models like the latest LS sedan.

But long-time followers of the luxury brand might recall that Lexus started shifting gears a full decade ago, with the launch of the original V-8-powered IS F model. And we’re getting a first look at two special-edition anniversary models meant to celebrate the special occasion. Both, of course, carry the “F” badge that Lexus uses for its sportiest products.

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“Today, Lexus adds another chapter to the ‘F’ performance story with the introduction of the 2019 Lexus GS F and 2019 RC F 10th anniversary special editions that will be displayed for the first time in the U.S. at the 2018 Chicago Auto Show,” the automaker announced, referencing the media preview that will blow into the Windy City later this week. (more…)

Ram Panned: MLK Super Bowl Spot Sounds Sour Note

Toyota scores, however, with a tug on the heartstrings.

by on Feb.05, 2018

Getting muddied up: Ram's 60-second commercial was hit for its use of a Rev. King speech.

Trying to select the winners among the ad fest also known as Super Bowl is, at best, an inexact science, but one thing virtually every Monday morning commercial quarterback seems to agree on is the spectacular fail of the spot by Fiat Chrysler’s Ram division.

It’s not that the truck brand didn’t follow FCA’s formula proven out over much of the past decade, a longer-form spot pairing dramatic words and images aimed at building to a higher calling than crass commercialism. Since the Italian-American automaker’s first spot, featuring rapper Eminem twinning the themes of Detroit’s and Chrysler’s comeback, its ads have frequently been the Super Bowl’s most eagerly awaited and subsequently talked-about commercials.


The Ram ad on Super Bowl LII is also generating a lot of buzz, but most of it is not what the truck brand’s marketing team aimed for. In both social and mainstream media , the decision to use a 50-year-old speech by the late Rev. Dr. Martin Luther King Jr. drew comments like “tasteless” and “cheesy,” one Facebook user suggesting it inadvertently “mock(ed) every FCA manifesto ad that came before it.”


Toyota Recalls 654K Vehicles for Airbag Issue

Airbag issue unrelated to Takata's ongoing problems.

by on Feb.01, 2018

Toyota is recalling certain Priuses among 645,000 vehicles globally due to an airbag issue.

Toyota issued a recall for approximately 645,000 vehicles around to world due to an electrical problem that may prevent the vehicle’s airbag from inflating during a crash.

The action covers certain Toyota Prius and Lexus RX and NX SUVs. Also covered are some Toyota Alphard, Vellfire, Sienta, Noah, Voxy, Esquire, Probox, Succeed, Corolla, Highlander, Levin and Hilux models. All were produced between May 2015 to March 2016.

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An open electrical circuit could occur over time, the automaker warned, that would set off an airbag warning light and could stop the side and front air bags from deploying. (more…)