Detroit Bureau on Twitter

Archive for the ‘Buick’ Category

Buick, Infiniti Top J.D. Power Customer Satisfaction Index

Industry overall posts major gains in service arena.

by on Mar.16, 2018

The new QX80 helped Infiniti to the top of the latest J.D. Power Customer Satisfaction Index.

In an unexpected and potentially critical move, Infiniti unseated Lexus as the top-ranked brand in J.D. Power’s annual Customer Satisfaction Index, while Buick ranked tops among mass-market brands.

But the auto industry on the whole managed to post big improvements, reflecting an increased focus on keeping customers happy when it comes to receiving service at franchised dealers, according to the annual Power study.

Pushing the Envelope!

Keeping customers happy is critical, said Chris Sutton, Power’s vice president of U.S. automotive retail practices. “Satisfied customers tend to stay with a brand and bring others with them,” said Sutton, adding that, “Anything less opens the door for customers to shop elsewhere.” (more…)

Buick Going “Tagless” Starting With 2019 Model Year

Premium brand eliminating "Buick" name badge across vehicle line-up.

by on Mar.12, 2018

A closer look at the rear cargo door of the 2019 Envision reveals that the "Buick" name badge is missing.

Buick is making a small, but significant change to is line-up for 2019: it’s taking its name off the back of its vehicles.

First noticed by website GM Authority on the 2019 Buick Envision, the plan calls for the name disappear from all Buick vehicles, although it’s unclear if that will occur for 2019 or over a period of time.

News You Can Trust!

However, “representatives recently told GM Authority that Buick will stop using the brand badge on the rear of its vehicles, starting with the 2019 model year.” The only brand-centric badges that will remain are the three-color Tri Shield logo and the model nameplate, such as “Envision” or “Regal.” (more…)

Ford, GM Sales in China Move in Opposite Directions

New product key to strong sales.

by on Mar.12, 2018

Jim Hackett, Ford president and CEO, discusses the plans to expand sales in China.

Ford Motor Co. suffered another sharp reversal of fortune in China during February where it reported vehicle sales dropped 30% from a year earlier while General Motors continues to roll up sales.

The sales drop by Ford appeared to reflect a dearth of new products as the company continued to struggle in the world’s largest auto market.

Global News!

Ford’s sales dropped 18% in January and in February totaled just 47,483 vehicles, accounting for the 30% drop mentioned earlier. (more…)

Lexus and Buick Lead Industry in Long-Term Dependability

But latest J.D. Power study finds reliability is up overall.

by on Feb.14, 2018

The Lexus ES led in the Premium Compact Car segment, while Lexus was ranked the most dependable brand overall.

While many studies look at the quality of vehicles soon after they roll off the showroom floor, the real question is how they hold up after a few years on the road. And the answer, according to annual J.D. Power Vehicle Dependability Study, is better than ever.

Almost across the board, reliability showed a large jump – the first improvement since 2013 – though some manufacturers did notably better than others. For the seventh consecutive year, the Japanese luxury brand Lexus led the VDS overall while Buick was tops among mass market brands. Chrysler lagged at the back of the pack, with nearly twice as many problems as those two rivals, but it also showed some improvement.


“For the most part, automotive manufacturers continue to meet consumers’ vehicle dependability expectations,” said Dave Sargent, the head of automotive practices as J.D. Power and Associates. “A 9% improvement is extremely impressive, and vehicle dependability is, without question, at its best level ever. For people looking for a new or used model, now is a good time to find that special vehicle.”


GM Sales Increase in China as Ford Sales Fall in January

Cadillac leading the way for GM.

by on Feb.12, 2018

Cadillac set a sales record in January in China, now the luxury division's largest market.

General Motors and its joint ventures in China delivered 367,712 vehicles in January, posting a year-over-year increase of 14.5%, but Ford Motor Co. suffered a reversal as sales dropped by 1% to 75,990 vehicles.

Nissan sales rose 13.1%. while Toyota Motor Co. sales rose 12.4%. Toyota Motor Corp aims to sell 1.4 million vehicles in China in 2018, nearly 9% more than it sold last year. Ford’s top executive in China abruptly resigned last month, citing personal reasons.

Sales News!

GM, which is preparing to introduce 15 new or refreshed models in China this year, saw Cadillac set a new monthly sales record in what is now the brand’s largest market. (more…)

General Motors Expecting Big Profits for 2018

Company expects stable results in North America and China.

by on Jan.16, 2018

GM CEO Mary Barra said she believes that all of the fundamentals that brought profits to GM in 2017 are in place to repeat in 2018.

General Motors Co. expects strong earnings in 2018, as it builds on an expected record 2017 diluted-adjusted EPS as well as previous record earnings in 2016 and 2015.

GM’s bullish forecast comes on the heels of a bullish prediction for 2018 from Fiat Chrysler Automobiles N.V. Chief Sergio Marchionne, who told reporters at the Detroit Auto Show that he expected upward of $9 billion in operating profits from FCA for the full-year even as it falls short of the sales targets laid out in four-year plan set out 2014 when it predicted sales of 7 million units.

News You Can Trust!

The company’s “product cadence” will help FCA offset any potential weakening in the economic outlook, added Marchionne, who noted the company was bringing out a new version of the Jeep Cherokee and brand-new Jeep Wrangler as well as the new Ram 1500 pickup truck. (more…)

China Posts Meager Auto Sales Gain in 2017

Sport-ute led the way to small 1.4% increase last year.

by on Jan.12, 2018

Auto sales in China increased marginally for 2017, but they were led by sport-utilites.

China’s auto sales stalled in December and ended 2017 up a meager 1.4% compared with a year ago results as the popularity of SUVs helped to offset falling demand for sedans, the China Association of Automobile Manufacturers said.

With global car makers such as General Motors, BMW, Volkswagen AG, Mercedes-Benz, Toyota and Nissan all reporting solid, but not spectacular, gains during 2017, smaller local brands common to almost every province and international brands such Ford and Hyundai, appeared to suffer the most for the slowdown, which was due in part to the end of special tax credits.

Global Auto News!

The growth rate was barely one-tenth the previous year’s 15% rate, which was boosted by a temporary tax cut. (more…)

GM Sales Top 4M in China for First Time

China totals more than 1M more than U.S.

by on Jan.04, 2018

GM Executive Vice President and GM China President Matt Tsien said the automaker set a new sales record in China.

General Motors and its joint ventures sold more than 4 million vehicles in China last year, marking the first time its topped that mark, the automaker said. The total accounts for more than half of the company’s global sales.

GM’s retail sales in China totaled 4,040,789 units, up 4.4% from the previous high in 2016. China was GM’s largest retail market for the sixth consecutive year. In contrast, GM sold barely more than 3 million vehicles in the United States.

Global Auto News!

GM Canada sold 302,826 vehicles in 2017, up 13.3% over the previous year. Other regions haven’t reported but the company pulled out of the European market in last summer by selling its stake its stake in Opel and Vauxhall to PSA. (more…)

GM Ignition Litigation Marches On

Company facing $1 billion trial this week.

by on Dec.18, 2017

GM is facing more litigation related to its faulty ignition switches.

General Motors Co. is facing another expensive day in court on the massive and complex litigation related to the faulty ignition switches found in millions of cars built by the company during the first decade of the 21st century.

The potential liability from a trial slated to start this week tops $1 billion in stock to address claims related to the malfunctioning ignition switches, according to the Wall Street Journal.

Safety News!

The report noted that the trial, set to start Monday in a Manhattan federal bankruptcy court, centers on whether General Motors can block a deal reached in August between ignition-switch plaintiffs and a trust representing creditors of so-called Old GM, the assets the automaker left behind in 2009 as part of its $50 billion government rescue and restructuring.  (more…)