Word-of-mouth is typically a critical factor in the choice a car buyer makes, yet “conventional wisdom” about which brands have the best quality may be sorely out of date, notes a new study by J.D. Power and Associates. Nonetheless, 40% of buyers say they steered clear of one brand or another because of what they’ve heard about quality, rather than actually checking for the latest data.
Meanwhile, though Detroit automakers have long abandoned their “Buy American” campaigns, the public’s interest in bringing more manufacturing jobs back to the U.S. seems to be paying off. Power’s latest annual “Avoider Study” finds that that nearly one in seven buyers has steered clear of a foreign-badged product precisely because of where it was made.
The 2012 Avoider Study also found that fuel economy is now the most influential factor in choosing – or avoiding – a product, though factors like price and styling are also strongly influential.
“The fact that so many new-vehicle buyers may be basing their opinions about quality and reliability on pre-conceived notions, rather than concrete information or data, demonstrates how important it is for automakers to promote the quality and reliability of their models,” said Jon Osborn, research director at J.D. Power and Associates.
That’s especially significant for brands that have experienced “marked improvements” in recent years, Osborn said, such as Ford and Hyundai, where word-of-mouth might lag the brands’ reality. He suggested those makers must proactively tell their quality story, “rather than just waiting for perceptions to change over time.”
The study, which relied on responses from more than 24,000 buyers of 2011 vehicles, found a dramatic shift underway when it came to consumer attitudes towards a vehicle’s place of origin. In recent decades, there was a strong and growing trend favoring imports. But the pendulum appears to be reversing direction. The number of shoppers who avoided foreign-made vehicles rose to 14%, the highest figure seen since the Avoider Study was first fielded in 2003.
At the same time, the number of car buyers who declined to purchase a domestic model because of its place of origin dropped to an all-time low 6%.
(70% of Japanese cars sold in the U.S. now assembled somewhere in North America. Click Here for more.)
The study was initiated about the time gas prices had just begin dropping after their 2011 peak, so it may not be a surprise that fuel economy was the single biggest factor in choosing – or avoiding a particular model, according to the Power report, “surpassing the influence of other key reasons such as reliability, the deal and exterior styling, which were the most influential purchase reasons in 2010.”
But price and styling were still significant factors – especially when it came to the new battery-car niche. In fact, the Avoider Study discovered that price was the single biggest reason shoppers steered clear of the roughly $40,000 Chevrolet Volt plug-in hybrid (even with the $7,500 federal tax credit), while exterior styling were the single-biggest turn-offs for those who might have otherwise purchased a Nissan Leaf battery-electric vehicle or Toyota Prius hybrid.
Performance was another turn-off, especially with the Prius, Power reports.
Tags: Chevrolet Volt, Chevy Volt, Toyota Prius, auto buying, auto news, auto quality, auto reliability, avoider study, battery cars, car buying, car news, car quality, car shopping, electric vehicles, j.d.power, nissan leaf, paul a. eisenstein, paul eisenstein, thedetroitbureau